Job Description
Ready to take the next step in your career? Join us as a Junior Tech Support Specialist! This is a fully Remote role, offering you the flexibility to work from anywhere. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a clear and simple compensation of a competitive salary for this position.
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Industry leader in mobile and online banking technology seeks Technical Support Specialists with a great attitude. This persons 24/7 support service projects for clientsΓΒ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team remotely. This is an entry-level position, and you will work with a small team. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with end-users through the live-chat.WeΓΒre looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Working hours: 2 shift schedule: 9 pm - 9 am CST / 9 am - 9 pm CST - rotation schedule; 5 days shift (Mon - Fri): 11 am - 7 pm EST.
Primary Responsibilities
ΓΒ Understanding our banking software and apps in-depth
ΓΒ Coordinating with software technicians, technical support, and developers as needed
ΓΒ Examining technical logs to troubleshoot and resolve issues encountered during 24/7 clients support project
ΓΒ Handling technical processes and the ability to explain such processes to less-technical people
Requirements
ΓΒ Excellent written and spoken English
ΓΒ Ability to establish good working relationship with customers
ΓΒ Solid troubleshooting ability
ΓΒ Ability to learn technical skills quickly
ΓΒ In-depth learning and understanding of our mobile and online banking products
ΓΒ Coordination with developers to investigate and diagnose issues
ΓΒ Ability to manage a dynamic work load with many concurrent tasks
ΓΒ Managing, monitoring, and improving the quality of the tech support process
As Plus
ΓΒ Experience in banking live-chat would be a huge asset
ΓΒ Experience in technical support
ΓΒ Experience with a Dialogflow
ΓΒ Experience with various mobile phone platforms, especially iOS and Android
ΓΒ Project management experience
ΓΒ Working directly with US-based customer
ΓΒ Knowledge of US banking system
Our Benefits
ΓΒ Fully remote work
ΓΒ Long-term employment
ΓΒ Competitive salary
ΓΒ Community of practice, regular knowledge sharing among colleagues
ΓΒ Internet compensation (50$ per month)
ΓΒ Friendly and easy-going international team and colleagues. Apply Job!
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Simple Application Process
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