Inside Service Technician - Hot Side (Hybrid Work Schedule)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Parts Town is the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts. As an Inside Service Technician, you will provide technical support to end users and field technicians, assisting in repairs on hot side foodservice equipment through effective communication and troubleshooting solutions.

Responsibilities

Provide exceptional customer service, effectively communicating equipment information and troubleshooting solutions in a friendly and professional manner
Provide technical support to end users and field technicians over the phone and/or via email (30+ cases per day)
Utilize equipment manuals, wiring diagrams, and parts listings to diagnose and resolve equipment issues
Maintain all customer call information into a company database to better assist future inquiries
Work closely with manufacturers to recommend engineering changes and document equipment/component failure rates

Skills

You have experience in electric/gas appliance repair, refrigeration, or HVAC (or relevant training/schooling)
You're an all-star communicator and are proficient in English (both written and verbal)
You have a quality, high speed internet connection at home
You're confident using a computer and navigating programs such as MS Word & Outlook
You're passionate about troubleshooting and finding innovative solutions to difficult problems
You have the ability to multitask and thrive in a fast paced, team oriented atmosphere
You are available to work an 8 hour shift M-F between 7:00 AM - 7:00 PM (CST) / 8:00 AM - 8:00 PM (EST) with flexibility as needed

Benefits

Quarterly profit-sharing bonus
Hybrid Work schedule
Team member appreciation events and recognition programs
Volunteer opportunities
Monthly IT stipend
Casual dress code
On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses
Health insurance
401(k) with match
Employee assistance programs
Paid time off
Paid sick time off
Paid holidays
Paid parental leave
Professional development opportunities

Company Overview

Parts Town is the fastest growing distributor of genuine OEM repair and maintenance equipment parts for the restaurant and foodservice. It was founded in 1987, and is headquartered in Addison, Illinois, USA, with a workforce of 1001-5000 employees. Its website is https://www.partstown.com.

Apply To This Job