Job Description
Job Location: Remote
Job Type: Full-time
Snapsheet is claims technology the way it should be: purposeful, precise, and designed to deliver outcomes. Where others bolt things on, we engineer them in to our core systems and processes across cloud-based claims management, virtual vehicle appraisals, and elite loss and recovery services. Trusted by over 170+ P&C Carriers, MGAs, MGUs, TPAs, and logistics companies, our open architecture is built to fit how our companies work, not the other way around.
Remote working environment - your new commute is however long it takes to walk to your desk!
Flexibility - empathy is ingrained in who we are and we are happy to offer a flexible PTO policy, casual dress code, and more!
Fun - Celebrations just because, yearly in-person and remote events, Snapsheet Swag, Employee Resource Groups, and more!
As a Total Loss Settlements Supervisor at Snapsheet, you are a seasoned total loss handler & natural leader, motivated by building and mentoring a highly competitive team that’s hungry for constant improvement. You excel at coaching effective communication, empowering your team to confidently interact with vehicle owners, lienholders, storage facilities, and carrier customers. You are a strategic problem-solver, not just for individual claims but for developing team-wide strategies to navigate the day-to-day challenges of total loss settlements. You love working in an ever-evolving environment where your ability to adapt, provide constructive feedback, and drive performance is highly valued. You want to work for a company where you can make a real impact on both a team and the business, all from the comfort of your home office. Oversee the full lifecycle of claims, including claim creation, assignment, and SOP adherence.
Drive adjuster results to meet client KPIs.
Provide direct coaching, one-on-ones, training sessions for your team.
Compile, analyze and deliver reports on team performance and carrier-specific results to both your team and leadership.
Maintain a high standard of quality through regular audits of open and closed files
Complete call quality assessments.
Track escalations to identify trends and training opportunities.
Serve as a key point of contact for customer or client escalations.
Ensure full file resolution of escalated claims
Must be currently in leadership of total loss settlements with an insurance carrier
Thorough understanding of UPD estimates, parts costs, total loss classification, and fraud detection
2-5 years of Auto Total Loss Settlement experience in the Insurance Industry
Working experience of estimating platforms: Proficiency in Microsoft Suite
Proficient in data analysis and reporting
Excellent negotiation and communication skills to interact with customers, shops and vendors remotely
Ability to work independently and manage time efficiently in a virtual work environment
Choose from 2 robust medical plans through Blue Cross Blue Shield—plus, we contribute to your HSA when you enroll in our high-deductible health plan.
Offer two dental plans and one vision plan to keep you and your family healthy.
Peace of mind with company-paid Short Term Disability, Long Term Disability, and Life Insurance.
Additional protection through voluntary benefits like Accident Insurance, Hospital Indemnity, Critical Illness, and Legal Assistance.
Employee Assistance Program (EAP) with 6 sessions per life incident to support your mental well-being.
Flexible PTO and 7.5 company-observed holidays to recharge on your terms.
For this position, the base salary range is $85,000-$93,000 + 5% Bonus & 5% LTIP. Please note that we are unable to sponsor applicants for work visas for this position at this time.
Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. At Snapsheet, we are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways.
- Snapsheet is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need assistance or accommodations, please let us know by emailing View email address on click.appcast.io do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.
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