Job Description
Job Overview: We're seeking a highly skilled and dedicated Service Support Representative to join our team on a night shift basis. As a key member of our Platform Services team, you will play a vital role in supporting a high-profile government contract. This is a unique opportunity to work with a dynamic and innovative company, providing top-notch service support to our clients. Key Responsibilities: • Work independently as part of a high-productivity team to provide exceptional service support • Process requests and inquiries from stakeholders via telephone, email, or web in a timely and professional manner • Update ticketing systems, review and validate reports, and provide troubleshooting support for technical issues • Communicate effectively with stakeholders, colleagues, and field support to ensure seamless service delivery • Maintain detailed records of stakeholder interactions and provide feedback on service process efficiency Requirements: • High school diploma required • 2+ years of experience in a service support role, preferably with ticketing systems and data validation • Ability to work a flexible schedule, including weekends, evenings, and holidays • Must be able to obtain a Public Trust Clearance and willing to wait up to 60 days for processing Preferred Qualifications: • Basic understanding of troubleshooting skills and Tier 1 service experience About Us: TechFlow is a 100% employee-owned company, founded in 1995, with a strong track record of delivering innovative engineering, technology, integration solutions, and support services to the Federal Government. Our culture thrives on out-of-the-box thinking, and we're committed to building an agile workplace. Benefits: • Employee stock ownership plan (ESOP) with annual employer contribution • 401k plan with Roth option and employer match • Comprehensive medical, dental, and vision plans • Company-paid Life & AD&D insurance plan and Employee Assistance Program • Paid time off, holidays, and wellness resources Take the Next Step: Are you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story. Apply for this job Apply tot his job