Job Description
Key Job Details:
- Company: Workwarp
- Position: Remote Customer Service Agent
- Location: Remote
- Start Date: Immediate openings available
- Compensation: a competitive salary
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About the Role:Role: Full time | Remote - Michigan residents
If you want to start a career where you can showcase your computer and problem-solving skills, this entry-level customer service position is an excellent opportunity! As a remote Customer Service Agent รย Auto Dealer Support at Morley, you'll act as a resource for automotive dealerships needing help with orders they've placed.
You don't need to know anything about cars or parts รย we'll train you on everything you need to know to succeed!
What You'll Do
รย Provide fantastic service over the phone
รย Use your computer skills to:
รย Research requests related to profile assistance
รย Track vehicle shipments and vehicle orders
รย Assist with car warranties
รย Escalate critical orders
รย Offer timely and accurate solutions through inbound and outbound conversations (including phone calls, chats, emails and other communications as needed) while keeping a positive and upbeat attitude
Questions Before You Apply?
Live chat with a Morley Talent Acquisition (TA) Specialist (careers.morleycompanies.com | chat hours: M-F 8 a.m. - 5 p.m. Eastern time (closed on some holidays) | TA will respond to after-hours questions the next business day).
Skills for Success:
Required Skills
รย Computer, typing and phone skills
รย Can speak and type proficiently at the same time
รย Able to problem-solve, act as a consultant and resolve customer issues
รย Solid work ethic, able to meet deadlines
รย Excellent organizational and interpersonal skills, strong attention to detail
Eligibility Requirements
รย High school diploma or equivalent
รย Two or more years of customer service experience (previous call center work, retail, restaurant, fast food, hotel or any role where you interacted with customers)
รย Available to work during the hours below. Note: Must be able to stick to the schedule reliably, as some queues are time sensitive.
Schedule
รย Training (requires 100% attendance):
รย First five weeks รย instructor-led:
8 hours / day
Between 8 a.m. and 5:30 p.m. Eastern time
Monday - Friday
รย Next four weeks รย hands-on calls:
Scheduled during hours of operation:
Between 8 a.m. and 8 p.m. Eastern time
Monday - Friday
รย Work schedule:
รย Able to work shifts between 8 a.m. and 8 p.m. Eastern time
รย Monday - Friday
รย No weekends!
Nice to Have
รย Degree in a relevant or related field
รย Experience in the automotive industry
Remote Work Requirements
รย Michigan resident
รย High-speed internet access at home that you are able to connect to via Ethernet or landline
รย Secluded and distraction-free work environment
The Remote Experience
Wondering what it's like to work for Morley from home? Check out this video to get a glimpse of a remote associate's typical day and how their home office setup helps them stay focused.
(direct link to video: https://mrly.info/h4b)
Why Morley?:
The value of your employment is more than your paycheck. Itรยs the combination of competitive pay, health benefits and other benefits Morley provides รย your total compensation package.
Health & Wellness Benefits
รย Medical and prescription coverage, including free annual physicals
รย Dental and vision insurance
รย Paid time off
รย Associate wellness program (earn a reward for getting your annual wellness checkup)
รย Programs to quit tobacco use and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
รย 401(k) with match
รย Flexible spending account
รย Life insurance
รย Short- and long-term disability insurance
Benefits to Make Your Life Easier
รย Teladoc: Free online access to doctors 24/7
รย 24/7 nurse help desk
รย Patient advocacy: Free 24/7 help with benefit questions and claims issues
รย Family, financial and estate guidance (will) services
About Morley
Our mission is to deliver extraordinary experiences.
We do this by leading with humility, embracing everyone, sweating the details and moving mountains (making the impossible possible) รย for our Morley Family members and for the world-leading companies that partner with us.
Learn more about Morley from our associates' perspective. Visit https://morley.goodseeker.com/c/morley to view their stories.
We are an Equal Opportunity Employer and promote an inclusive, caring and respectful work environment. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
As part of this commitment, we provide reasonable accommodations for those with disabilities. If you need reasonable accommodation to participate in the application or interview process, please contact [email protected].
Thank you for your interest in Morley.
Notices
รย Morley utilizes E-Verify during onboarding for all hires. Click here to learn more about E-Verify: https://bit.ly/MorleyEverify and your right to work: https://bit.ly/MorleyRightToWork.
รย Click here to view Morleyรยs CCPA Notice for applicants in California: https://info.morleynet.com/ccpa.
รย Click here to view Morley's privacy policy: https://info.morleynet.com/morley-privacy-policy. Apply Job!
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Ready to Apply?
If you are a motivated individual ready to contribute to a thriving team, we encourage you to apply now! We are excited to review your application.
Apply Now