Job Description
- Job Description:
- Lead multiple development and implementation projects of various solutions using Silverchair software products, strategically outlining the implementation process and establishing achievable expectations
- Execute in-depth, comprehensive assessments to understand customer requirements, business processes, challenges, and goals
- Consult and exhibit a strategic understanding of the implementation process, ensuring coordinated and consultative collaboration with cross-functional teams
- Provide expert advisory services and define best practices to customers and other implementation consultants
- Diagnose, isolate, and resolve software product issues in collaboration with Product and Support teams
- Perform rigorous testing and quality assurance checks, proactively analyzing and resolving any issues, and providing continuous support to ensure project success
- Plan and lead strategic process improvement initiatives, generating innovative solutions for efficiency enhancements and improvements
- Requirements:
- Proven ScholarOne Manuscripts application knowledge and experience strongly preferred
- Strong project management experience, including managing multiple projects at a time with strict attention to detail and minimal supervision
- Background and/or knowledge of academic publishing
- Experience in delivering solutions based on customer needs
- Natural relationship builder who is reliable and acts with integrity and maturity
- Excellent verbal and written communications skills
- Self-motivated and able to thrive in a results-driven environment
- Strong time management, organizational and interpersonal skills with excellent customer service skills
- Ability to learn new technologies and apply them to evolving business needs
- Microsoft Office, Google Apps, and Salesforce experience preferred
- Experience with XML and APIs preferred.
- Benefits:
- Health insurance
- Paid time off
- Remote work options
- Professional development opportunities
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