Job Description
- Job Description:
- Contact Owners and guests through multiple touch points, such as outbound calls and email offer the opportunity to preview Hilton Grand Vacations property through a direct booking of timeshare appointments prior to the guest arrival.
- Manage call list provided and make required number of outbound phone calls per day to meet production requirements
- Sell local tours and activities while performing exceptional vacation planning concierge services.
- Promote HGV Ultimate Access events.
- Remote work a possible option depending on business need, meeting IT and work space qualifications and meeting minimum performance standards.
- Proactively works with management to resolve any customer related challenges that may arise.
- Willing and able to complete any reasonable request from management.
- Completes other administrative duties and tasks, as assigned by management
- Requirements:
- High School Diploma/GED
- Able to work flexible schedules including mornings, evenings, weekends and holidays
- Minimum 1 year of customer service experience
- Thorough understanding of the local area, restaurants, sightseeing, locations, directions, and optional tours
- Excellent verbal and written communication
- Benefits:
- Pay rate is $17 per hour, plus commission & bonuses governed by a compensation plan.
- Medical, Dental, and Vision insurance
- Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunities
- and more!
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