Job Description
To account for and balance daily financial transactions in all profit centers of the hotel (including Rooms and Food & Beverage areas) and report information accurately. To perform a combination of duties related but not limited to check-in and check-out of guests in a pleasant, professional and efficient manner. Assume ultimate responsibility for the safety and general welfare of in-house guests each night.
Primary Responsibilities:
Ø Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
Ø Prepares various audit worksheets as well as the Daily Flash Reports.
Ø Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
Ø Logs guest complaints into the Front Desk Communication or Log Book.
Ø Registers guests into the hotel and checks guests out of the hotel.
Ø Balances and audits for accuracy all room and tax charges, cashier’s reports and guest and house accounts.
Ø Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, food and beverage revenue report necessary to ensure the accurate accounting of hotel revenues and expenses.
Ø Communicates with other hotel departments as necessary to resolve accounting discrepancies and to request or provide information.
Ø Performs all Guest Service Representative functions as required; may assist in booking room reservations; may assist in answering hotel phone calls and notifying guests of messages; will facilitate proper security of department keys.
Ø Responds quickly to guest requests in a friendly manner. Follows up to ensure guest satisfaction.
Ø Handles confidential information, including guest records, with a high degree of integrity.
Ø Makes daily deposits (as applicable).
Ø Verifies room charges and rates; verifies register has appropriate starting cash.
Ø Manages daily paperwork including occupancy report; guest list; cash drawer summary; balance sheet; account summary; history file; and housekeeping report.
Ø Submits reports to corporate office as appropriate.
Ø Monitors room availability .
Ø Blocks rooms and handles guest requests.
Ø Performs and documents security walks on a regular basis.
Ø Has a thorough knowledge of emergency procedures and implementation of procedures.
Ø Prepares continental breakfast on time; replenishes breakfast items as needed.
Ø Performs duties of a Guest Service Agent, including laundry functions as directed.
Ø May be required to make management decisions in manager’s absence.
Ø Provides a professional image at all times through appearance and dress.
Follows company policies and procedures.
Job Type: Full-time
Pay: From $11.00 per hour
- Benefits:
- Dental insurance
- Paid time off
- Vision insurance
- Schedule:
- 8 hour shift
- Experience:
- Hotel experience: 1 year (Preferred)
Work Location: In person
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