Job Description
About the position
Job Summary: The Medical Assistant -Phone Support’ primary focus is managing extremely high call volumes in a fast-paced medical clinic. This role is responsible for delivering exceptional customer service over the phone, managing a multi-line phone system, verifying insurance, and supporting clinic staff with administrative functions. This role will be on-site during the 90-day introductory period to support training and onboarding. After successfully completing this period, the position will transition to a remote role, with occasional in-office meetings as needed. We value flexibility and will communicate any future changes well in advance to ensure a smooth transition. Responsibilities: Answer and manage high-volume incoming calls professionally and efficiently. Direct calls appropriately, escalate urgent matters per clinic protocols. Verify insurance eligibility and obtain authorizations as needed. Schedule, reschedule, and confirm patient appointments accurately. Maintain up-to-date knowledge of clinic services, providers, and scheduling policies. Process medical record requests, faxes, and correspondence in compliance with HIPAA. Support clinic operations by collaborating with clinical and administrative teams. Answer patient questions about prescription refills and route requests to providers Document patient interactions and provider communications in the EHR system Other duties as assigned.
- Responsibilities
- Answer and manage high-volume incoming calls professionally and efficiently.
- Direct calls appropriately, escalate urgent matters per clinic protocols.
- Verify insurance eligibility and obtain authorizations as needed.
- Schedule, reschedule, and confirm patient appointments accurately.
- Maintain up-to-date knowledge of clinic services, providers, and scheduling policies.
- Process medical record requests, faxes, and correspondence in compliance with HIPAA.
- Support clinic operations by collaborating with clinical and administrative teams.
- Answer patient questions about prescription refills and route requests to providers
- Document patient interactions and provider communications in the EHR system
- Other duties as assigned.
- Requirements
- High School Diploma or GED (required)
- Basic Life Support (BLS) Certification (required)
- Completion of a Medical Assistant training program
- Minimum 2 years of experience in a medical office or healthcare setting
- Experience with NextGen or similar electronic health record (EHR) systems
- Strong customer service and communication skills
- Ability to remain professional and calm under pressure.
- Excellent multitasking, organizational, and time-management abilities.
- Accuracy and attention to detail.
- Proficient in Microsoft Office and electronic medical records.
- Must be able to work an 8-hour day with prolonged periods of sitting.
- Must be able to lift up to 15 pounds occasionally.
- Must be able to manage prolonged periods of telephone communication in a fast-paced, extremely high-call-volume environment.
- Nice-to-haves
- Certified Medical Assistant (preferred)
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