Job Description
About the position Responsibilities • As liaison to IDSA's volunteer leaders, execute a membership strategy that delivers a consistent and elevated experience to leaders of IDSA's components (chapters, sections, committees, and councils) throughout the entire volunteer lifecycle in the areas of customer service, training, guidance and administrative support. • Empower members and chapter leaders through the creation of clear FAQs, guides, and resource materials that streamline processes and reduce support requests. • Maintain impactful processes that offer clarity, articulate purpose, and empower volunteers to achieve greatness within their communities and/or areas of support for the organization (e.g., defined orientation and onboarding process, staff vs. volunteer roles and responsibilities, feedback mechanisms, standardized templates, branding guidelines). • Maintain accurate and up-to-date leadership information by managing chapter rosters and leadership lists, ensuring data integrity to support effective communication and governance. • Increase member engagement and leadership capacity through the design and execution of IDSA strategic initiatives that foster active participation and leadership development across chapters. • Ensure chapter readiness and compliance by leading onboarding and training programs that align with organizational standards and promote operational excellence. • Drive continuous improvement by facilitating regular communication and virtual meetings with chapter leaders, capturing feedback to inform organizational enhancements, and sharing best practices. • Strengthen volunteer leadership pipeline by managing the annual election process for incoming Committee Chair-Elect positions, ensuring transparency and engagement. • Expand member involvement and expertise through the successful execution of the Annual Open Call for Volunteers, driving participation in key governance and program areas. • Increase member value and visibility through collaboration with marketing and communications teams to effectively promote benefits and highlight chapter activities, resulting in stronger member participation. • Ensure fiscal accountability and operational efficiency by managing chapter finances, overseeing invoicing processes, and coordinating timely vendor payments to support smooth chapter operations. • Serve as a primary AMS user for the Member Services and Engagement Department managing chapter and member records, and reporting functions. • Improve data integrity and user confidence by ensuring accuracy, resolving system issues quickly, and equipping staff and chapter leaders with training and support that enhances operational efficiency. • Ensure the department is viewed by internal stakeholders, and externally by members and volunteer leaders as a trusted, go-to resource. • Enhance member satisfaction and responsiveness by delivering timely, professional support for inquiries via email and phone, ensuring positive member experiences. • Improve accessibility and accuracy of information by maintaining and updating membership-related content on the website and member portal to keep resources current and relevant. Requirements • Bachelor's degree or equivalent experience in nonprofit management, communications, or related field. • Minimum of 5 years of experience in membership management, chapter relations, or association operations. • Demonstrated expertise with AMS platforms (e.g., Fonteva, MemberClicks, YourMembership, or similar). • Strong organizational, communication, and interpersonal skills. • Ability to work independently and collaboratively in a remote environment. • Proficiency in Microsoft Office and SharePoint; familiarity with CRM systems and project management tools. • Ambitious about career progression and welcomes expanding responsibilities and scopes of work. • Highly organized and detail oriented. • Strong interpersonal skills and the ability to build relationships with diverse stakeholders. • Proactive, responsive, and solutions-oriented mindset. • Passionate about excellence and continuous improvement. • Ability to quickly adapt to changing priorities and manage competing demands effectively. • Not easily overwhelmed by large scopes of responsibility and expanding portfolios of work. • Able to maintain composure under pressure. Nice-to-haves • Certified Association Executive (CAE) Benefits • Excellent health, dental, and vision insurance. • Employer paid life insurance, AD&D, short-term disability, and long-term disability insurance. • Generous paid vacation and sick time policy. • IDSA recognizes 8 standard holidays and 4 flexible holidays per year. • 401(k) and Roth 401(k) accounts. Apply tot his job