Job Description
Company Overview
Visiting Angels is a national, private duty network of home care agencies. We are proud to be the nation's leading provider of non-medical senior home care services. Our Angels provide in-home care, respite care, senior personal care, elderly care, companion care, and elder care services.
Work Location: This is a remote part-time contractor position. FLEXIBLE work environment and hours. 1-3 days/week. Day shifts.
Primary Responsibility: This role will primarily assist during business hours scheduling client/team member shifts, and potentially On-Call rotations, if desired.
Additional Details: Assistance is needed with day shift scheduling as needed. This role will assist the office team via picking up available day shifts and working with clients/employees to schedule shifts AND/OR capturing notes for the office team to handle after shift.
Job Summary
This is a fast-paced scheduling position that requires problem solving skills and the ability to create win-win solutions. Prior experience scheduling in Home/Healthcare highly desired.
- Responsibilities and Duties
- Strong customer service skills
- Scheduling employee shifts
- Managing caregivers
- On-Call Shifts: Option to assist with after hours support if desired.
- Nice to have, but not required: Able to serve as emergency/backup caregiver e.g. CNA. (Local applicants only)
- Answering the telephones in a timely and professional manner.
- Handling client issues and requests
- Qualifications and Skills
- Required: 2+ years experience working with staffing/scheduling tools.
- Preferred: Experience with ClearCare scheduling software.
- Preferred: Current or former CNA.
- Preferred: Prior experience scheduling in fast paced environment
- Background/ Experience in Caregiver Role
- Proven customer service experience
- Able to respond to clients/team members within 15 minutes.
- Proficient with Microsoft Office Word, Excel and Powerpoint.
- Some post-high school education, 2-4 Year Degree preferred.
- Not required, nice to have: Some medical billing or process documentation experience.
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