Job Description
- Job Description:
- Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact throughout the process
- Use internal tools to design client’ websites, implementing draft revisions based on feedback
- Collaborate with the tech team to ensure successful migration of client inventory
- Organize and prepare client data for smooth contact imports
- Enable CRM integrations and ensure proper functionality for each client
- Assign UX reviews and ensure they are completed in a timely and effective manner
- Conduct live training sessions to help clients become familiar and confident with the platform
- Coordinate domain pointing and launch logistics for each client’s new website and CRM system
- Participate in weekly collaboration sessions with the Team Lead to provide progress updates on each project and brainstorm solutions
- Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals
- Stay accountable to individual and team objectives, key results, and performance metrics
- Requirements:
- Highly detail-oriented, organized, and proactive
- Excellent communicator
- Ability to manage multiple client onboarding projects from start to finish
- Proficiency in website design and CRM setup
- Quick learning of systems and functionalities
- Benefits:
- Remote setup provided for all team members, along with modern work equipment
- Casual, collaborative, fast-paced work environment and a fun team (we’re cool)
- In-person team events and really fun in-person holiday parties!
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