Operations Coordinator

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Sock Club is dedicated to delivering memorable client experiences and transforming the custom promotional products industry. The Operations Coordinator role involves managing the daily success of the order lifecycle from manufacturing through delivery, focusing on collaboration and driving improvements across the supply chain.

Responsibilities

Lead daily production coordination, actively managing orders from approval through delivery to ensure quality and accuracy at every stage
Execute and improve our speed advantage in the custom made-to-order market
Maintain strong vendor relationships, monitor performance metrics, and develop actionable vendor growth opportunities
Review and manage production costs to drive margin improvements and support overall profitability
Support internal teams with effective communication for pre-production planning, real-time statuses, and special projects
Action order error resolutions quickly and thoroughly to support client-focused solutions
Contribute to and lead initiatives to meet operational objectives, improve KPIs and reinforce Sock Club’s value proposition
Develop new processes, tools, and automations to optimize our team, vendors, and supply chain
Analyze data to develop operational insights to inform strategic decisions

Skills

Bachelor's degree in Business, Operations, Supply Chain, or equivalent experience
1+ years of industry relevant experience in manufacturing, operations, logistics, or supply chain management
Excellent communication skills, with a proactive approach to vendor management and cross-functional teamwork
Strong organizational skills with the ability to juggle multiple deadlines in a fast-paced environment
Comfortable shifting priorities quickly and responding to changing business needs without missing a beat
A results-driven mindset, always looking for ways to simplify, speed up, and scale what's working
Comfortable working with and presenting data to shape insights that inform day-to-day decisions

Benefits

Generous PTO
Health benefits
401k match
Profit-sharing
Ongoing learning opportunities through mentorship, hands-on training, and innovative tools
Collaborative culture with bright, driven teammates
Pipelined growth opportunity as we scale our operations and product offerings

Company Overview

The finest American made socks delivered once a month. It was founded in 2012, and is headquartered in Austin, Texas, USA, with a workforce of 11-50 employees. Its website is https://www.sockclub.com.

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