Job Description
- Job Description:
- Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients.
- Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation.
- Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations.
- Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk.
- Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress.
- Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe. Minimize loss and maximize recovery.
- Physical inspection of inventory, and accuracy of audits and repossession as necessary. Inspect what is expected to ensure quality control, inventory, audit self- reconciliation, addition of inventory and buying behaviors.
- Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company.
- Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company.
- Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s. Complete all Salesforce campaigns as required by the company.
- Responsible for onboarding new clients to ensure a positive and successful client experience.
- Cultivate Cox Automotive cross functional business unit relationships and opportunities.
- Requirements:
- BA/BS with 4+ yeas related experience in finance, client facing, customer service, B2B, account management and/ or collections required
- Automotive and/or floorplan industry background preferred
- Financial knowledge and acumen preferred
- Knowledge of the automotive industry (various sectors)
- Knowledge of the finance industry (various sectors)
- Proficiency of reading and analyzing financials, such as profit & loss, balance sheet, tax returns and bank statements preferred
- Strong financial acumen with working knowledge of key financial tools and terminology
- Ability to identify risk indicators through data tools
- Ability to communicate a proactive performance plan on continuous basis individually and client level
- Strong presentation, verbal and written communication skills
- Bilingual (Spanish/English) speakers a plus
- Strong interpersonal skills with ability to interact with clients, collaborate with internal team members. and external partners at various levels within the organization
- Strong time management skills with ability to manage deadlines
- Strong negotiation and collection skills
- Strong analytical and problem-solving skills
- Ability to work independently and in a remote environment
- Ability to maintain a high level of safety awareness and take necessary safety precautions
- Proficient in Excel, Word, PowerPoint, Outlook, Teams and Salesforce
- Ability to visit clients at least 60% of the time with occasionally required overnight travel
- Valid driver’s license is required for this position
- Benefits:
- flexibility to take as much vacation with pay
- seven paid holidays throughout the calendar year
- up to 160 hours of paid wellness annually for their own wellness or that of family members
- additional paid time off in the form of bereavement leave
- time off to vote
- jury duty leave
- volunteer time off
- military leave
- parental leave
- health care insurance (medical, dental, vision)
- retirement planning (401(k))
- paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)
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