Job Description
About the position At Percepta, we bring first-class service across each market we support. As a Prior Approval Tech Rep 2 SME in Melbourne, Florida, you'll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. Responsibilities • Perform detailed claim analysis and adjudication per contact handling processes • Review digital photographs, claim estimates and supporting documentation • Provide real time technical assistance to reduce the total number of claims requiring technical escalation and reduce the total number of contacts per claim • Provide real time technical subject matter expertise to agents • Place outbound calls to dealerships regarding status of submitted claim within client specified timeframes • Communicate with dealers and repair facilities in a professional, knowledgeable manner pertaining to claim adjudication and concerns if authorization will not be provided • Work on activities and/or projects as requested by Team Leader Requirements • Minimum 2-3 years of customer service experience • Automotive technical aptitude required • Minimum 1 year recent experience as an automotive technician in a powertrain or body/chassis/electrical diagnostic and repair role or equivalent training - required • Diesel and Gas engine diagnosis and repair experience - preferred • ASE, manufacturer or state technician certifications in automotive service and/or repair - preferred Benefits • Competitive Compensation • Career Growth - lots of learning opportunities for aspiring minds • Culture of Service - to be treated like you are the customer from day one • Teamwork - belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value in your contributions • Respect - a team that is accountable, dependable and gives you their full attention • Proactive - to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun! Apply tot his job