Job Description
- Job Description:
- Summarize and compile reports using our proprietary software
- Utilize our proprietary production environment for product fulfillment
- Coordinate with our internal Client Experience team to ensure client needs are met
- Contact municipal government to validate online records, via email and phone
- Conduct online research
- Compile reports using our proprietary software
- Data entry work
- Maintain workflow and order progress
- Examine documents for completeness, accuracy, or conformance to product standards
- Maintain detailed records, reports, and files
- Utilize Adobe Acrobat to compile and edit reports
- Maintain productivity and quality KPIs, as assigned based on training milestones
- Other duties, as assigned
- Requirements:
- At least 2 years of work experience, such as customer service or research
- High School or equivalent / GED
- Extremely preferred to have worked in the title industry and be familiar with terminology such as municipal lien searches, estoppels, surveys, release tracking, etc.
- Critical Thinking / problem solving
- Excellent time management
- Proven technical skills
- Excellent and precise data entry and typing skills
- Excellent verbal and written communication skills
- Proficient in Google, Adobe, and other related computer software
- Good organizational skills and attention to detail
- Ability to keep the information confidential
- Ability to work independently
- Friendly and helpful demeanor
- Computer Savvy
- Benefits:
- Multiple health, dental & vision insurance plans to choose from
- FREE Employer-Paid Life Insurance, optional voluntary life for spouse, children, family
- FREE Employer-Paid STD
- Other voluntary options include: LTD, AD&D, Critical Illness, and other supplemental options
- Employee Assistance Program
- 401(k) match program
- After successful completion of training and meeting minimum performance standards, there will be monthly bonus potential
- Minimum 15 PTO days (prorated based on first year's start date), then more for each year of service
- 8 paid holidays
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