Proxy Team Agent - Kelowna, BC

Renewal by Andersen is the exclusive retail window and patio door replacement division of Andersen Corporation, recognized as a leading window brand in North America. The Proxy Agent role is essential for setting qualified appointments and supporting the Proximity team through effective communication and service delivery.

Responsibilities

• Meet or exceed the standards for Demos, Set Rate and Attendance
• Demonstrate respect, courtesy, and kindness to everyone regardless of circumstances
• Follow the methodology without compromise
• Respect everyone’s property and the privilege to visit
• Display courtesy, kindness, and respect to everyone without exception. Never argue, shout, speak sarcastically or use offensive/profane language
• Apologize to anyone who displays tension, frustration, or dissatisfaction
• If you encounter any complaints, verbal challenges, or unreasonable behavior from anyone during your canvass, contact your manager immediately
• Present a clean, professional appearance from clock-in through clock-out
• Cover tattoos and remove piercings
• Wear assigned RbA gear (shirts, jackets, hats)
• No tattered or revealing clothing. Hems must be within three inches of your knees
• Jewelry and earrings must be approved by the management
• Wear comfortable, professional footwear. (Look like a professional Contractor.)
• Wear your company ID and Permit
• No smoking is allowed in the office, the vehicles or in canvass neighborhoods
• Planned Days = five days per week plus a make-up day
• Planned Hours: Maximum = 40; Minimum = 32. (At NT Marketing Manager/Director’s discretion)
• You need to be flexible regarding days of the week, arrival times and total workday hours due to weather, holidays, time of year, travel time, or scheduling needs
• Schedules are posted at least two weeks ahead of the canvass
• You will receive 48 hours’ notice of schedule changes whenever possible
• You are not responsible for make-up days scheduled within 48 hours provided you advise us on the day we change the schedule
• You must be able to work four full hours on the street without returning to the van. We understand and accept that personal situations may occur occasionally
• Your attendance is critical because it directly affects every Teammate
• You have approved Time Off for sick days, vacation, holidays, and parental leave
• You are not responsible for workdays that have been changed within 48 hours
• Excused absences, unexcused absences & attendance are explained in the document entitled 'Performance Standards ~ Supervisors'
• Obtain clear commitments to the work schedule and attendance during the interview
• Ensure every Marketer schedules the appropriate number of days and works the minimum number of hours
• Enforce the attendance guidelines in the Marketer’s Job Description
• Provide 'counseling' to anyone who fails to meet work schedule and attendance guidelines. Send the updated form to your HR Specialist for their personnel folder
• Safety is your first priority
• You may not drive to a canvass in your own vehicle without written permission from the NT Marketing Manager/ Marketing Director or GM. (Managers do not have that authority.)
• The company vehicle may not stop except for emergencies
• Seatbelts must be worn in the vehicle
• We are uniformed and branded everywhere we go. Act like an appreciative guest
• Foul and changing weather requires you to carry extra gear for safety & protection including gloves, insulated clothing, umbrella, socks, and boots
• Do not enter homes unless the customer requests it for weather reasons. If you do enter the home, remain by the door. You are not authorized to inspect windows from the inside
• Personal cell phone use is required for phone conversations with management and the office. No personal calls or texts from clock-in to clock-out unless you are on an approved break. Contact management with all emergencies
• You may only visit the addresses assigned to you. If you stop visiting the assigned properties, call your Manager/Director/GM immediately
• You may carry water and snacks in your belt or pockets. You may keep food in the company vehicle in leakproof containers

Skills

• Lead by example and drive the understanding that collaboration with others is needed to achieve goals
• Strong communicator who is passionate and articulate, never afraid to speak your mind
• Have advanced English language & grammar skills
• Wants to be in an environment that promotes personal and professional growth
• Technically proficient and creative to communication and creativity in your team
• Disciplined about great writing practices: working on internal and external communication
• Creating Process of communication, building out continuity
• They need to be the best at what you do, competitive and driven
• Meet or exceed the standards for Demos, Set Rate and Attendance
• Demonstrate respect, courtesy, and kindness to everyone regardless of circumstances
• Follow the methodology without compromise
• Respect everyone's property and the privilege to visit
• Display courtesy, kindness, and respect to everyone without exception. Never argue, shout, speak sarcastically or use offensive/profane language
• Apologize to anyone who displays tension, frustration, or dissatisfaction
• If you encounter any complaints, verbal challenges, or unreasonable behavior from anyone during your canvass, contact your manager immediately
• Present a clean, professional appearance from clock-in through clock-out
• Cover tattoos and remove piercings
• Wear assigned RbA gear (shirts, jackets, hats)
• No tattered or revealing clothing. Hems must be within three inches of your knees
• Jewelry and earrings must be approved by the management
• Wear comfortable, professional footwear. (Look like a professional Contractor.)
• Wear your company ID and Permit
• No smoking is allowed in the office, the vehicles or in canvass neighborhoods
• Planned Days = five days per week plus a make-up day
• Planned Hours: Maximum = 40; Minimum = 32. (At NT Marketing Manager/Director's discretion)
• You need to be flexible regarding days of the week, arrival times and total workday hours due to weather, holidays, time of year, travel time, or scheduling needs
• Schedules are posted at least two weeks ahead of the canvass
• You will receive 48 hours' notice of schedule changes whenever possible
• You are not responsible for make-up days scheduled within 48 hours provided you advise us on the day we change the schedule
• You must be able to work four full hours on the street without returning to the van
• Your attendance is critical because it directly affects every Teammate
• You have approved Time Off for sick days, vacation, holidays, and parental leave
• You are not responsible for workdays that have been changed within 48 hours
• Excused absences, unexcused absences & attendance are explained in the document entitled 'Performance Standards ~ Supervisors'
• Obtain clear commitments to the work schedule and attendance during the interview
• Ensure every Marketer schedules the appropriate number of days and works the minimum number of hours
• Enforce the attendance guidelines in the Marketer's Job Description
• Provide 'counseling' to anyone who fails to meet work schedule and attendance guidelines. Send the updated form to your HR Specialist for their personnel folder
• Safety is your first priority
• You may not drive to a canvass in your own vehicle without written permission from the NT Marketing Manager/ Marketing Director or GM. (Managers do not have that authority.)
• The company vehicle may not stop except for emergencies
• Seatbelts must be worn in the vehicle
• We are uniformed and branded everywhere we go. Act like an appreciative guest
• Foul and changing weather requires you to carry extra gear for safety & protection including gloves, insulated clothing, umbrella, socks, and boots
• Do not enter homes unless the customer requests it for weather reasons. If you do enter the home, remain by the door. You are not authorized to inspect windows from the inside
• Personal cell phone use is required for phone conversations with management and the office. No personal calls or texts from clock-in to clock-out unless you are on an approved break. Contact management with all emergencies
• You may only visit the addresses assigned to you. If you stop visiting the assigned properties, call your Manager/Director/GM immediately
• You may carry water and snacks in your belt or pockets. You may keep food in the company vehicle in leakproof containers

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