Job Description
Note: The job is a remote job and is open to candidates in USA. Team Velocity is a full-service marketing agency serving the automotive industry. As an Account Coordinator for the Customer Success Team, you will support account management and ensure timely deliverables while maintaining communication with clients and account teams.
Responsibilities
- Attain working knowledge of Team Velocity’s processes, account management, integrated strategies and our proprietary technology platform, Apollo®
- Assist with preparation of Customer Success documents, i.e., meeting agendas, reporting decks, and general Client communications
- Participate in and document Client meeting discussions and conference calls
- Maintain constant communication with Account Teams on deliverables’ status and current work-in-progress using internal processes
- Assist with resolving Client questions and needs in a timely manner
- Work to problem-solve production issues and errors; escalate issues, as needed
- Understand Clients’ goals and effectively organize deliverables to ensure productive campaign results
- Update and maintain Clients’ Consumer Portal(s)
- Learn, and maintain, knowledge of compliance and co-op requirements for all manufacturers
- Support Account Management team with additional tasks, as needed
- Work ahead on client deliverables; what you know in advance, do in advance
- Know your Client! Learn, and maintain, knowledge of Client Accounts; understand their Perfect Market
- Be a student of the Industry! Hone your understanding of the automotive industry, company culture, products, services, strategic communication planning and integrated marketing strategies
- Exercise proactive daily communications in a professional and efficient manner, with both colleagues and clients
- Continually seek ways to add value to the Client / Agency relationship
Skills
- Bachelor's degree in Marketing, Advertising, Communications, or related field
- A minimum of 0-2 years' professional experience
- Proficient in Microsoft Office
- Extremely organized, task and detailed-oriented
- Must be a critical thinker
- Exceptional communication skills, demonstrated ability to write, listen and articulate in a clear, concise, and professional manner
- Demonstrated ability to proactively take ownership of projects
- Ability to establish priorities and objectives
- Must be flexible in a fast-paced, ever-changing environment
- Must maintain focus and constructive behavior under pressure
- Automotive Agency, Automotive In-House Marketing and/or Customer Service experience
- Understanding of integrated marketing strategies, including traditional and media
- Solid understanding of digital marketing
- Understanding of the Automotive Dealership Industry (Tier 3), In-House Dealership Marketing, and/or Automotive Advertising/Agency
Benefits
- Medical
- Dental
- Vision
- 401(k)/matching
- Paid vacation
- Wellness
- And more
Company Overview
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