Job Description
Note: The job is a remote job and is open to candidates in USA. Roofr is a customer-focused company that creates innovative CRM solutions for the roofing industry. They are seeking an Account Manager to oversee a large portfolio of customer accounts, driving revenue growth through upselling and cross-selling while ensuring customer satisfaction and retention.
Responsibilities
- Manage a portfolio of 1,000+ customer accounts, who are all at different points in their journey with Roofr
- Act as the primary commercial owner of your accounts, responsible for both customer success and revenue expansion
- Develop and execute proactive strategies tailored to each segment of users with the goal of ensuring each customer gets the most value they can out of Roofr’s solutions
- Identify and execute upsell and cross-sell opportunities to expand Monthly Recurring Revenue (MRR)
- Proactively address churn risks to ensure high retention and customer satisfaction
- Collaborate with Account Executives, Implementation, Revenue Operations and Customer Support teams to ensure a seamless customer experience
- Work closely with the Implementation team to ensure smooth account set-up and ongoing account health
- Monitor and improve key performance metrics such as Expansion MRR, Contraction MRR, Net MRR, Retention Rate, Churn Rate, and Net Promoter Score (NPS)
Skills
- 1+ years of experience in an Account Management role, ideally in a high-growth or fast-paced environment
- Proven success managing a large book of business (1,000+ accounts) across self-serve and sales-assisted buying flows
- Demonstrated success driving revenue through upsell, cross-sell, or expansion sales motions
- Experience working collaboratively with cross-functional teams, particularly Account Executives and Implementation teams
- A track record of driving revenue growth through upsell, cross-sell, and customer retention strategies
- Strong understanding of key metrics, such as MRR, churn, retention, and NPS
- Excellent communication skills and a customer-centric mindset
Benefits
- 1st week of employment is mandatory PTO!
- 1 Friday off per month (we call those our laundry days!)
- Company wide paid shutdown for the week between Christmas and New Years
- Flexible time off
- 80% employer-paid benefits in the U.S. and 100% employer-paid premiums for Extended Healthcare and Dental in Canada
- RRSP/401k match
- Generous Parental Leave policy
- We host an annual company retreat with great team building activities
- Ample learning and development opportunities to continue growing your career
- Home office setup stipend
- Internet and phone allowance
- Remote first culture
- Weekly Friday paydays!
Company Overview
Apply To This Job