Job Description
Note: The job is a remote job and is open to candidates in USA. Fanatics is a company focused on leveraging CRM systems for optimal performance. The Salesforce Administrator I will be responsible for managing user accounts, maintaining service databases, and training staff on CRM products to enhance operational efficiency.
Responsibilities
- Ensuring optimal performance of Salesforce systems and products
- Upgrading and configuring Salesforce systems for optimized integration
- Elicit and document requirements for new functionality requests from a cross-functional team of Salesforce users
- Participate in the design, documentation, and implementation of specific initiatives to improve data hygiene and security, improve help desk throughput and efficiency
- Document specific best practices in release management, Salesforce data management, and ongoing improvements to FBG CRM environment
- Implement and maintain salesforce standard and custom objects including fields, validation rules, and various declarative automation
- Salesforce release management including Sandbox management, change set tracking, and requirement collaboration with the software development team
- Lead 'Help Desk' triage and request prioritization, provide Tier 2 & 3 Salesforce support
- Support Salesforce Einstein chat to further utilize AI and Next Best Actions to streamline Customer Support Operations
- Research add-on application packages and support ROI analysis for acquisition of applicable programs
- Support the integration with 3rd party applications
- Experience with administration of 3rd party tool, Conquer is a plus
- Managing Salesforce roles, profiles, sharing rules, workflows, and groups
- Maintaining the service cloud, as well as building custom reports and dashboards
- Performing database maintenance tasks, including diagnostic tests and duplicate entry cleansing
- Preparing reports for the operation team, and other departments
- Must be available for on-call rotation after normal business hours and on weekends
- Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team building activities
Skills
- SQL experience required
- 1-2 years CRM database administration
- Enjoy working in a fast-paced environment and a constantly evolving industry
- Highly developed listening skills, excellent customer service skills required
- Excellent, highly professional written and oral communication skills required
- Strong analytical and problem-solving skills
- Must be a highly motivated self-starter, able to maintain poise under pressure
- Ability to work effectively both independently and as part of a team
- Experience in performing Salesforce upgrades and ensuring successful integration
- In-depth knowledge of Salesforce products and their functionalities
- Proficiency in creating Salesforce profiles, allocating roles, and managing access
- Knowledge of importing service data and generating Salesforce reports
- Ability to provide Salesforce training and end-user support
- Salesforce architecture experience
- Experience with Apex and Visualforce development
- Salesforce Service Cloud or Sales Cloud admin certification or equivalent experience
- Salesforce Einstein Chat experience
- Experience working in an Agile environment, Jira experience a plus
Benefits
- Medical
- Dental
- Vision
- 401K
- Paid time off
- Wellhub
- Pet Insurance
- Family Care Benefits
Company Overview
Company H1B Sponsorship
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