Job Description
Note: The job is a remote job and is open to candidates in USA. Zyxware Technologies is seeking an analytical and detail-oriented Business Analyst/Scrum Master to support a federal government client in advancing AI and automation initiatives. This role involves gathering requirements from stakeholders, analyzing processes for inefficiencies, and leading Agile team activities to implement technical solutions. Responsibilities • Lead requirement gathering sessions with stakeholders to capture operational needs, AI and automation opportunities, and workflow improvement areas • Analyze current-state processes to identify inefficiencies, redundancies, or areas suitable for AI and automation • Recommend AI and automation strategies that reduce manual effort and improve consistency across government systems • Design and implement AI and automation workflows informed by operational requirements, business rules, and known system capabilities • Collaborate with senior developers, project managers, testers and client stakeholders to ensure requirements are fully understood and implemented • Assess post-implementation data and user feedback to recommend enhancements to business workflows • Lead Agile team activities including backlog refinement, sprint planning, and user story refinement • Maintain clear and organized documentation using tools like Confluence; manage task tracking through JIRA • Maintain clear and concise documentation for automations, provide regular and transparent updates on task progress Skills • Bachelor's degree • 1-3 years of experience as a Business Analyst, Project Manager, or Product Owner, ideally within federal government or consulting environments • Exceptional attention to detail and ability to break down complex processes clearly and logically • Strong interpersonal and communication skills, with the ability to tailor messaging for both technical and non-technical audiences • Experience in a project-based technical delivery environment • Experience with DHS or USCIS • Experience supporting Agile teams using tools such as JIRA and Confluence • Experience with UiPath, AWS, and generative AI solutions Company Overview • Zyxware is one of the largest exclusive Drupal companies based out of India It was founded in 2006, and is headquartered in Trivandrum, Kerala, IND, with a workforce of 51-200 employees. Its website is Apply tot his job