[Remote] Call for Release - Customer Service Representative (Mideast) Remote

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Copart, Inc. is a technology leader and the premier online vehicle auction platform globally. They are seeking a detail-oriented Customer Service Representative to coordinate the release and pickup of vehicles, ensuring accurate updates and outstanding customer service in a fast-paced environment.

Responsibilities

Reach out to body shops to confirm vehicle pick-up details and obtain vehicle release authorization
Talk to vehicle owners to get necessary releases, arrange for transport (including 3-way calls with shops or tow companies if needed), and help with personal item removal
Use the “DeCode This” tool to search VINs and gather the necessary vehicle information
Stay organized by keeping accurate notes in the system about each vehicle and all interactions
Meet daily performance goals, including making 100+ calls a day and processing 60+ live lots daily
Participate in weekly team meetings via Teams, where we’ll stay connected and collaborate
Follow all Copart policies and guidelines to ensure quality and consistency in your work
Help out with other tasks or assist teammates as needed
Perform other duties as assigned by management

Skills

Minimum of one year office support experience in a customer service role
High school diploma or GED
Great communication skills – you're comfortable speaking on the phone and writing clear, concise messages
Typing speed of 45 WPM and familiarity with basic 10-key
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Strong attention to detail, great problem-solving skills, and the ability to multitask
A professional virtual appearance with a quiet, distraction-free workspace
Must be able to work occasional overtime
Bilingual skills are a plus

Benefits

401(k) and 401(k) Match
Employee Stock Purchase Program
Insurance: Health
Insurance: Life
Insurance: Dental
Insurance: Vision
Insurance: Accident
Insurance: Critical Illness
Insurance: Identity Theft
Insurance: Hospital Indemnity
Insurance: HSA
Insurance: FSA & Dependent Care FSA
Company-paid Life and AD&D insurance
Paid time off

Company Overview

Copart is a Vehicle auctioning company traded on NASDAQ with ticket CPRT. It owns it's own yards and maintenance personel. It was founded in 1982, and is headquartered in Fairfield, California, USA, with a workforce of 5001-10000 employees. Its website is http://www.copart.com.

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