Job Description
Note: The job is a remote job and is open to candidates in USA. REMAX is seeking a detail-oriented Customer Experience (CX) Specialist. This role provides essential operational support to the CX team, ensuring that surveys, reporting, documentation, and communications run smoothly.
Responsibilities
- Refresh recurring reports (e.g., event or post‑interaction surveys) following established templates and processes
- Perform initial QA on reporting data: Validate counts, filters, segments, and date ranges Confirm trends look accurate and consistent with prior data Distribute dashboards or summary updates according to cadence and stakeholder lists
- Maintain trackers for survey performance, response rates, and reporting schedules
- Draft internal update emails, release notes, and announcements related to surveys, reporting cycles, and CX program changes
- Post communications to SharePoint, Teams channels, or distribution lists
- Support the CX Analysts with preparation of content for readouts, workshops, and presentations
- Serve as the primary maintainer of the CX SharePoint site
- Update pages, upload new materials, archive outdated content, and maintain clean structure and version control
- Manage SharePoint permissions according to governance standards
- Assist with preparation for CX workshops, including journey mapping, persona sessions, and insight readouts
- Take notes, prepare artifacts, and handle logistics (invites, room setup, virtual tools)
- Maintain CX team calendars, project trackers, and documentation repositories
- Support ad hoc tasks across the CX program portfolio
- Build surveys in Qualtrics using approved instruments, applying appropriate logic, embedded data, branching, and branding
- Conduct end-to-end QA and testing
- Manage survey versions, change logs, and launch schedules
- Troubleshoot issues and escalate to the CX Analysts or Director when needed
- Engage, and build relationships with potential new REMAX agents through personalized, high-touch recruitment strategies
- Serve as the primary point of contact for candidates, guiding them through the recruitment process with professionalism and attention to detail
- Conduct discovery meetings, explain the REMAX value proposition, and address candidate questions and concerns
- Collaborate with the Marketing and Education teams to ensure alignment on recruitment goals and processes
Skills
- Bachelor's degree in Business Administration, Data Analytics, Marketing, Customer Experience, or a related field
- Experience in process design, development and improvement
- 1–2 years of experience in coordination, project support, operations, research, marketing, or related field
- Strong analytical and problem-solving skills with a focus on translating data into actionable insights
- Familiarity with CRM tools like Salesforce or Zendesk
- Excellent communication skills, both written and verbal, to present data insights effectively to stakeholders
- Strong organizational skills and ability to manage multiple projects simultaneously
- Customer-focused mindset with a passion for improving experiences and delivering value
- Detail-oriented and curious, with a drive to uncover root causes and solutions
- Collaborative team player who thrives in a dynamic, fast-paced environment
Benefits
- Competitive Medical, Dental, and Vision benefits
- Retirement plans with optimal company match
- Annual bonus/merit opportunity
- Educational Assistance
- Mental Health support program
- M.O.R.E. Events offered in-person and virtually
- Mentorship program
- Employee Resource Groups Community Engagement
- Diversity, Equity, and Inclusion
- Parenting
- Remote
- Women at REMAX
Company Overview
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