Job Description
We are hiring a detail-oriented and customer-focused Remote Customer Service Representative to handle inbound chat and email support. In this role, you will assist customers by resolving inquiries, providing accurate information, and ensuring a positive support experience—without any voice calls.
- This position is ideal for candidates who are comfortable with written communication and working remotely during CST hours.Key Responsibilities:
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- Respond to inbound customer queries via chat and email in a timely manner
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- Resolve issues related to accounts, orders, services, or general inquiries
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- Provide clear, accurate, and professional written responses
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- Document interactions and update customer records in CRM systems
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- Escalate complex issues to the appropriate team when required
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- Meet quality, response time, and customer satisfaction targets
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- Follow company policies, procedures, and data security guidelines
- Required Skills & Qualifications:
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- Excellent written communication skills in English
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- Basic computer skills and ability to navigate multiple systems
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- Comfortable handling multiple chats/emails simultaneously
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- Strong problem-solving and attention to detail
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- Ability to work independently in a remote environment
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- Reliable internet connection and quiet workspace
- Experience:
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- Prior experience in customer service, chat support, or email support is a plus
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- Freshers with strong written communication skills are welcome
- Working Hours:
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- Aligned with Central Standard Time (CST)
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- Fixed or rotational shifts depending on business needs
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- Weekend availability may be required
- Compensation & Benefits:
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- Competitive hourly or monthly pay
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- Fully remote work setup
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- Paid training and onboarding
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- Performance incentives (where applicable)
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- Long-term growth opportunities in customer experience roles
- Who Can Apply:
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- Freshers and experienced professionals
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- Candidates comfortable working US time zones
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- Individuals seeking non-voice, work-from-home roles
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