Job Description
Remote Customer Service Representative (Must be local to NE OH)
Pay: $19/hourly
Length: 3+ months...
Location: Remote with 1-2 weeks of onsite training
Schedule: Second shift, M-F, 12-8pm
Staffing Solutions Enterprises is looking for a remote call center representative to assist a local, not-for-profit organization! In this role, you will answer inbound calls regarding public services, social services, and health agencies in near Cleveland.
Why Work Here?
Β Opportunity to work for a non-profit organization.
Β Chance to help others in need.
Β Great team environment!
Β Ability to work from home.
Essential Job Functions/Key Accountabilities:
Β Uses exceptional customer service techniques for handling inbound calls, emails, live, chat etc. to assess needs, and provide information about local resources available.
Β Responds in a professional, nonjudgmental manner when interacting with all populations.
Β Implements customer service techniques for handling calls and de-escalating situations.
Β Implements established processes for understanding individual needs, build an action plan, and follow up with caller once the action plan is put in place.
Β Maintains knowledge of non-profit resources, and participates in team meetings, and completes reading, training, and other assignments.
Β Wired internet connection.
Requirements:
Β Must be detail oriented.
Β Good listening skills
Β Must be able to multitask.
Β Must be calm and not escalate the caller.
Β Must be patient.
Β Ability to adapt to callers from various backgrounds.
If you are looking for an opportunity to make a difference in someoneΒs life, please apply!
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