[Remote] Customer Service Representitive

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative to provide top-notch support to customers and floral partners via phone and email, ensuring an outstanding experience and resolving inquiries effectively.

Responsibilities

Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
Listen to customer inquiries, diagnose issues, and provide helpful solutions
Accurately identify and escalate complex technical issues to our engineering team
Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
Identify trends and suggest improvements to enhance our support processes and overall user experience
Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Skills

Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
Listen to customer inquiries, diagnose issues, and provide helpful solutions
Accurately identify and escalate complex technical issues to our engineering team
Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
Identify trends and suggest improvements to enhance our support processes and overall user experience
Help customers and partners maximize their use of BloomNation's platform to grow their businesses
You're a friendly, optimistic, and caring individual who loves building relationships
You're excited to support local florists and be part of a growing startup
You're comfortable learning and using various support tools
You can clearly and effectively communicate both in writing and over the phone
You can work efficiently and maintain a positive attitude in a fast-paced environment
Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued
Experience Salesforce or similar platforms is a plus!
Spanish speaking is a plus!

Company Overview

Promenade was founded as a business expansion of a fleet of industry-specific software platforms. It was founded in 2011, and is headquartered in Santa Monica, California, USA, with a workforce of 51-200 employees. Its website is https://getpromenade.com.

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