[Remote] Customer Success Engineer

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Flint is an AI-powered platform built for schools, seeking a Customer Success Engineer to enhance their Customer Success function as they scale. The role involves managing customer accounts, ensuring successful renewals, and creating systems to improve customer support and engagement.

Responsibilities

Own inbound customer communication via Intercom and email
Manage a portfolio of school accounts, ensuring adoption, value realization, and successful renewals
Own renewal conversations and help drive retention and expansion
Triage customer issues, coordinate with Product and Engineering, and make sure nothing falls through the cracks
Run and improve scaled CS initiatives: customer webinars, product updates, help center content, and teacher PD sessions
Surface customer insights to Product, Marketing, and Engineering
Identify repetitive, manual, or high-leverage CS workflows and help automate them
Use AI tools (and build lightweight internal systems) to improve speed, quality, and consistency of customer work
Help evolve our CS tech stack (HubSpot, Intercom, Mixpanel, integrations) into a real operating system
Build processes and playbooks that let the team influence outcomes at scale
Partner with the Head of CS on designing how Customer Success works as Flint grows

Skills

~1–3 years of experience in Customer Success, Support, Ops, RevOps, or a similar customer-facing, systems-adjacent role
You're AI-native by default: you use tools like ChatGPT and/or Claude regularly to think, write, analyze, and work faster
You care about outcomes, not just activity—retention, adoption, and customer impact actually matter to you
You like doing the work and stepping back to ask: 'How do we make this scalable, faster, or less manual?'
You're highly conscientious: you take ownership, follow through, and don't drop balls
You communicate clearly and build trust quickly—especially with educators and administrators
You're organized, proactive, and comfortable operating in ambiguity while things are still being built
Experience in education (teaching, special education, or EdTech)
Early experience in customer success, support, operations, or marketing
Comfort working with CRMs, support tools, or analytics platforms

Benefits

Meaningful early-stage equity
Health and dental insurance

Company Overview

Flint uses Artificial Intelligence to provide personalized learning experience for every student of K-12 and also empower teachers. It was founded in 2023, and is headquartered in San Francisco, California, USA, with a workforce of 2-10 employees. Its website is https://www.flintk12.com/.

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