[Remote] Customer Success Manager (Onboarding)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Tekion is a pioneering company transforming the automotive industry with its innovative cloud-native platform. The Customer Success Manager (Onboarding) is responsible for guiding dealer partners through the onboarding process, ensuring a smooth transition from implementation to operational stability while driving early adoption of Tekion’s platform.

Lead the Onboarding stage from Day 1 post-implementation through successful handoff to the long-term Customer Success Manager, ensuring all milestones and success plays are completed
Conduct training sessions, and success play reviews to embed Tekion workflows into daily operations
Monitor Live User Sentiment (LUS) feedback, risk indicators, and adoption metrics to identify friction points and proactively resolve issues
Build strong relationships with dealer executives and department managers; provide regular recaps and executive summaries
Collaborate with Professional Services, HyperCare, Analytics, CRM, and Growth teams to ensure alignment and seamless transitions
Track usage trends and operational KPIs; deliver actionable recommendations to improve adoption
Log all touchpoints, maintain accurate records in AM, and ensure timely reporting of progress and risks, including an exit Summary that recaps efforts throughout their time in the stage
Conduct onsite visits of 50 % travel to strengthen relationships, validate adoption, and improve sentiment. Travel is by plane and or car and could includ overnights

5 plus years of dealership or automotive software experience is required
Experience in customer success and/or post sales delivery and enablement experience
Strong technology skills preferred, such as with Excel, PowerPoint, AI, etc
Experience with CRM systems such as Salesforce
Strong familiarity with BI tools such as Tableau, Looker, PowerBI preferred
Demonstrated problem-solving and critical thinking skills with a results-oriented mindset
Strong time management and organizational skills with high attention to detail
High levels of integrity, autonomy, and self-motivation with the ability to break down barriers to success
Strong communication (written and verbal) skills to both external and internal audiences
Experience with the Tekion ARC platform
Strong communication and coaching skills
Deep product knowledge and ability to translate technical workflows into business value
Analytical mindset for interpreting performance data
Collaborative and adaptable in a fast-paced environment
Results-oriented with a focus on retention, adoption, and advocacy
Highly organized and process-driven with attention to detail

Competitive compensation and generous stock options
100% employer-paid top-of-the-line medical, dental and vision coverage
Great benefits including unlimited PTO, parental leave and free snacks and beverages
The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
Work on the latest and coolest technologies – everything is home-grown and built ground-up
A dynamic work environment with a strong sense of community and collaboration
The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
Exciting opportunities for career growth and development

Tekion is redefining automotive retail with an end-to-end, AI-native platform purpose-built for the industry. It was founded in 2016, and is headquartered in Pleasanton, California, USA, with a workforce of 1001-5000 employees. Its website is http://www.tekion.com.

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