Job Description
Note: The job is a remote job and is open to candidates in USA. CareDx, Inc. is a leading precision medicine solutions company focused on healthcare solutions for transplant patients. They are seeking an Epic Access & CRM Applications Analyst to support the implementation and optimization of Epic systems, ensuring a seamless customer experience throughout the patient journey.
- Responsibilities
- Configure and maintain Cadence scheduling templates, resource pools, and visit types
- Build and test Prelude registration workflows, ensuring clean patient data and insurance capture
- Implement Cheers CRM workflows for outreach, campaigns, and customer communications
- Collaborate with clinical and administrative teams to define access and engagement strategies
- Support system testing, end-user training, and go-live readiness activities
- Partner with the interoperability team to integrate Epic modules with external systems (Mirth, Salesforce, CareDx Care Portal, Telcor)
- Skills
- 5+ years of Epic implementation or build experience, with emphasis on Cadence and/or Prelude
- Strong understanding of patient access workflows and CRM processes
- Excellent analytical and stakeholder engagement skills
- Experience supporting cross-functional build coordination in a multi-module environment
- Epic certifications in Cadence, Prelude, or Cheers
- Bachelor's degree with a minimum of 8 years of related experience, or
- Master's degree with 6 years of related experience, or
- Ph.D. with 3 years of related experience, or
- Equivalent combination of education and experience
- Epic certifications in Rover, MyChart, Care Everywhere, Ambulatory, Beaker, or Bridges
- Background in customer engagement, patient access, or call center operations
- Familiarity with healthcare CRM or patient outreach solutions
- Benefits
- Competitive base salary and incentive compensation
- Health and welfare benefits, including a gym reimbursement program
- 401(k) savings plan match
- Employee Stock Purchase Plan
- Pre-tax commuter benefits
- And more!
- Living Donor Employee Recovery Policy that allows up to 30 days of paid leave annually to a full-time employee who makes the selfless act of donating an organ or bone marrow.
- Company Overview
- CareDx, Inc., headquartered in South San Francisco, is a precision medicine company focused on the discovery, development, and commercialization of clinically differentiated, high-value healthcare solutions for transplant patients and caregivers. It was founded in 1998, and is headquartered in Brisbane, California, USA, with a workforce of 501-1000 employees. Its website is https://www.caredx.com/.
- Company H1B Sponsorship
- CareDx, Inc. has a track record of offering H1B sponsorships, with 16 in 2025, 8 in 2024, 4 in 2023, 22 in 2022, 21 in 2021, 9 in 2020. Please note that this does not guarantee sponsorship for this specific role.
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