[Remote] HCAI - HEALTH INFORMATION AND ELECTRONIC RECORDS ANALYST TRAINING PROGRAM (EHR SUPPORT INTERNSHIP)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. OCHIN, Inc. is offering a training program focused on managing healthcare data and electronic health record (EHR) systems. Participants will receive hands-on training in tools like EPIC and SQL, preparing them for roles in health information technology and EHR support.

Review communications from OCHIN and internal teams via email and Jira to stay informed of system updates and notifications
Relay system notifications and updates to appropriate end users to ensure timely awareness and action
Troubleshoot Epic-related issues in collaboration with end users and support teams, using Jira and other designated channels
Monitor and manage Epic workqueues including Interface Errors, EMR Errors, E-Prescribing Errors, Failed Fax, Charge Router Errors, and Claim Edits
Monitor and respond to internal help requests and departed provider pools to support data integrity and workflow continuity
Attach to and monitor the Default Provider In Basket to ensure timely resolution of outstanding items
Review and process scanning and indexing issues, including training end users on redaction procedures
Update and maintain user records (EMPs, SERs, Ella access) and system configurations to support accurate access and functionality
Build and inactivate user access as needed, following onboarding and offboarding protocols
Update Fee Schedules, Preference Lists, SmartPhrases, and SmartLists to reflect current workflows and provider needs
Request destination map updates and maintain Lot Manager to support accurate routing and inventory tracking
Assist users in optimizing their Epic experience through personalized support and workflow enhancements
Review Weekly Change Notices and update training documentation and workflows accordingly
Implement internal trainings on Epic functionality and system updates to support staff development
Create and modify letter templates to support communication and documentation needs
Assess existing workflows and contribute to the development of more efficient processes based on operational needs
Run and review system reports such as Open Encounter Reports and Duplicate Patient Reports
Maintain the security and integrity of health information by adhering to privacy policies and regulatory standards
Other duties as assigned

Applicants must be residents of California
Must be 18 years or older
Must have a high school diploma or GED certification
Must be a U.S. Citizen/National or have a valid Lawful Permanent Resident Alien (not open to non-citizens or Visa holders)
Must have proficient computer experience (MS Windows & MS Suite (Word, Excel, PP, Outlook)
Ability to type Net 40 wpm
Great attention to detail and strict HIPAA compliance
Analytical and detail oriented
Able to learn in a self-directed, fast-paced, rapidly changing environment

Eligible for monthly benefits reimbursement of up to $600 (participant cost only). Some restrictions apply.
Internet Stipend $35/month for 44 weeks

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network. It was founded in 2000, and is headquartered in Portland, Oregon, USA, with a workforce of 1001-5000 employees. Its website is https://ochin.org.

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