Job Description
Note: The job is a remote job and is open to candidates in USA. Oportun is a mission-driven financial services company that empowers its members with intelligent borrowing, savings, and budgeting capabilities. The IT Support Specialist I role involves providing first-line technical support to employees, resolving hardware, software, and connectivity issues while ensuring exceptional customer service.
Responsibilities
- Provide first-line support for hardware, software, and account-related issues through Oportun’s IT Service Desk channels (chat, ticketing, and walk-up support)
- Troubleshoot and resolve Windows, macOS, and mobile device issues, escalating complex incidents when necessary
- Assist in configuring and deploying laptops, peripherals, and mobile devices for new hires and existing employees
- Utilize remote support tools (e.g., Kaseya) to assist end-users and perform basic troubleshooting remotely
- Support onboarding and offboarding activities including account setup, device provisioning, and access management using Okta and Microsoft 365
- Maintain accurate IT asset inventory, perform audits, and ensure hardware tracking and compliance
- Learn and support mobile device management (MDM) tools such as Intune, Tanium, and Jamf for basic system configuration and updates
- Document procedures, update technical knowledge bases, and contribute to process improvement initiatives
- Collaborate with IT peers to identify recurring issues and recommend solutions to enhance user experience
- Deliver outstanding customer service and represent IT with professionalism and empathy in all user interactions
Skills
- 0–2 years of experience in IT support, help desk, or technical assistance role
- Foundational understanding of Windows and macOS operating systems, user account management, and software installation
- Basic knowledge of network fundamentals (e.g., Wi-Fi connectivity, IP troubleshooting, VPN)
- Strong communication skills and ability to explain technical information to non-technical users
- Familiarity with Microsoft 365 and Okta (or similar cloud identity platforms)
- Eagerness to learn new technologies and apply feedback in a dynamic environment
- Demonstrated organizational skills with the ability to manage multiple support requests effectively
- Associate degree in Computer Science, Information Systems, or equivalent hands-on experience
- Experience in a Service Desk or End User Support environment within a corporate or financial services setting
- Exposure to MDM tools (Intune, Jamf, or Tanium)
- Knowledge of VPN solutions (ZScaler) and collaboration tools such as Zoom or Slack
- CompTIA A+ or equivalent entry-level IT certification
- Strong desire to pursue growth in IT Support, Systems Administration, or Cloud Technology fields
Company Overview
Company H1B Sponsorship
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