Job Description
Note: The job is a remote job and is open to candidates in USA. American Red Cross is the world's largest humanitarian network, providing vital services to millions. The Lab Services Procedure & Training Document Developer will lead the analysis, design, and development of business processes to support a new Blood Management System, focusing on process improvements and compliance with regulatory standards. Responsibilities • Lead Task analysis activities (aka process improvements and gap analyses between current processes and the desired to-be state), design new complex Lab Services (IRL and HLA) processes and procedures for Lab Services execution staff, and lead transition planning • Develop written procedures and training documentation for Lab Staff including collaborating with training development vendor, CGS • Develop User Validation plans and lead UV events (as required) • Support the business unit process re-engineering plans • Support implementation activities • Support clinical laboratories performing blood grouping, typing, tissue testing, and cross-matching for transfusions • Provide direct patient care services aligned with clinical practice and under the direction of a medical director • Conduct compatibility testing for organ and bone marrow transplants • Diagnose and manage HLA-related diseases • Ensure patient and donor samples are uniquely identified and tracked throughout testing • Document test results in compliance with regulatory requirements • Perform tests and interpret results using approved, licensed kits per applicable regulations • Select, design, validate, and maintain automated systems to support testing functions • Develop and maintain procedures that uphold accuracy and regulatory standards • Evaluate application and process changes objectively, using a lean engineering approach to drive future-focused improvements • Identify opportunities for efficiency and innovation without institutional bias Skills • Bachelor's degree in Medical Technology, Science, Business, Engineering, or a related field • Six Sigma certification highly desired • Minimum 7 years of related experience or an equivalent combination of education and related biomedical experience • Experience working in an agile environment, with iterative review and documentation updates • Proven ability to manage tasks across cross-functional teams and departments • Prior experience working in a 100% remote environment, collaborating effectively via Teams and SharePoint • Proficient in Teams sites and SharePoint using shared files (not local storage) • Highly skilled in MS Word (templates), PowerPoint, Visio, and related tools • Strong problem-solving and analytical skills, including experience working with and analyzing large data sets • Excellent verbal and written communication skills; able to convey changes clearly to diverse audiences • Ability to work under stringent deadlines and adapt to evolving priorities • Available to travel for user validation events during the project (typically 5–7 business days per event) • Ability to work East Coast hours as needed • Familiarity with Instructional Design Development (IDD) format and SmartSolve (a plus) • Will receive training in System 3 (Quality) as a Process Design Specialist for Procedure and Training Documentation Development Benefits • Medical, Dental Vision plans • Health Spending Accounts & Flexible Spending Accounts • PTO: Starting at 15 days a year; based on type of job and tenure • Holidays: 11 paid holidays comprised of six core holidays and five floating holidays • 401K with up to 6% match • Paid Family Leave • Employee Assistance • Disability and Insurance: Short + Long Term • Service Awards and recognition Company Overview • American Red Cross is a humanitarian organization whose purpose is to meet the immediate disaster-caused needs of people and communities. It was founded in 1881, and is headquartered in Washington, District of Columbia, USA, with a workforce of 10001+ employees. Its website is Apply tot his job