Job Description
Note: The job is a remote job and is open to candidates in USA. Northwestern Mutual is a leading financial services company, and they are seeking a Life Claims Specialist. This role involves making fair and accurate claims decisions on life insurance claims, ensuring timely communication with beneficiaries, and maintaining high standards of quality in claims management.
Responsibilities
- Make fair, accurate, timely and quality claims decisions on life insurance claims up to allowable signature limit
- May work on cases exceeding this limit with prior approval and second signatures
- Examines claim information obtained, including, but not limited to, beneficiary data, policy values, and policy status; and analyzes information received during the claim review process, including but not limited to, death certificates, claim forms, assignment forms, divorce decree, estate, and trust documentation
- With empathy, deliver personalized experience for beneficiaries and field members by assisting with educating on settlement options available, which varies by policy type
- Communicate verbally and construct letters and emails to beneficiaries, field members, and third parties in response to inquiries and/or regarding outstanding requirements, claim status updates, and claims decisions as part of the overall claim handling process
- Manage phone and transactional responsibilities while adhering to strict confidentiality and privacy standards
- Research and evaluate solutions to situations that arise and resolve concerns on an “as-needed” basis which oftentimes includes deviating from procedures
- Maintain organization, accuracy, and timeliness in individual case management system; capture and document claim related information accurately and/or refer tasks as appropriate
- Maintain production and claims quality standards
- Embrace new technology and serve as an advocate by educating beneficiaries and field representatives
- Supports digital savvy capabilities in self and others and adapts to changing environments and new situations effectively and positively
- Work effectively with unstructured teams, situations, or environment
- Participate in team meetings, projects and committee work as appropriate, including development of process improvements
- Assist with special projects and initiatives, as needed to support the business
Skills
- Bachelor's degree or equivalent combination of education and work experience
- Previous experience with life insurance desirable
- Must be technically savvy with the ability to toggle between multiple applications and/or computer monitors simultaneously
- Exhibits empathy and strong client focus and customer service skills
- Able to analyze complex information and asks thoughtful questions to understand the situation
- Demonstrated ability to work with a high degree of accuracy in handling detailed technical work
- High degree of self-motivation with proven initiative in accepting responsibility for work results and in contributing cooperatively to group goals
- Skilled at developing and maintaining effective working relationships with a positive, confident attitude; exhibits objectivity and openness to others' views
- Strong organizational skills, with demonstrated ability to independently set priorities and to meet deadlines
- Proven ability to maintain strict confidentiality and exercise tact and diplomacy with field/clients and beneficiaries
Benefits
- Flexible work schedules
- Concierge service
- Comprehensive benefits
- Employee resource groups
Company Overview
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