[Remote] Member Service Representative - Bilingual

Note: The job is a remote job and is open to candidates in USA. S3 Shared Service Solutions, LLC is a Credit Union Service Organization dedicated to delivering world class service. The bilingual Member Service Representative will assist both English and Spanish speaking callers with inquiries related to membership and banking products, ensuring excellent service in a remote contact center environment.

Responsibilities

• Answers phone calls and utilizes knowledge of credit union products, data systems, and web-based applications to provide information, answer questions, and assist with requests and concerns for both English and Spanish speaking member and non-member callers
• Completes required member verification, reviews accounts, relay company and credit union policy/procedures, and communicates with management or other S3 teams/departments as needed to remedy member service issues in a remote environment
• Handles calls related to all career path queues including digital, cards, and loans and processes related transactions
• Facilitates and translates conversations between Spanish speaking callers and other queues or departments as needed
• Corresponds with other departments and management through email for additional requests or research
• Additional job-related projects and duties as assigned by management

Skills

• Bilingual in English/Spanish (conversational Spanish with knowledge of basic banking/financial terminology is preferred)
• Excellent written and verbal communication
• Thrives in a fast-paced customer service environment
• Must be highly organized and detail oriented
• Ability to work independently and prioritize work effectively
• Ability to navigate and utilize multiple platforms/computer software simultaneously
• Works well in a structured and procedure driven position
• 6 months of experience in customer service
• Experience in a remote work environment with dual monitors

Benefits

• Group medical, dental, and vision coverage insurance
• Generous Paid Time Off
• Up to 11 Paid Holidays Per Year
• 401(k) With Employer Match and Discretionary Contribution
• Employee Referral Program
• Wellness Programs
• Peer-to-Peer Recognition Program

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