Job Description
Note: The job is a remote job and is open to candidates in USA. Travelers is a leading property casualty insurer with a commitment to customer service and community support. The Outside Auto Appraiser role involves inspecting, estimating, negotiating, and evaluating auto physical damage claims, serving as a technical resource for auto claim staff to achieve optimal outcomes.
Responsibilities
- Delivers consistent service quality throughout the claim life cycle, including but not limited to prompt contact, explaining the process, setting expectations, on-going effective communication, and follow-through and meeting commitments to achieve optimal outcome on every file
- Effectively manages work assignments and promptly travel to location of vehicle / equipment
- Arranges to view vehicle / equipment if not readily accessible
- Scopes claims utilizing technical expertise and information gathered to accurately determine physical claim value of claims using company recognized resources, estimating and evaluation software
- Establishes the physical damage claim value of assigned losses
- Prepares and documents accurate vehicle / equipment damage appraisals, Actual Cash and Replacement values according to applicable regulatory and corporate guidelines
- Partners with the assigned Claim Professional throughout the life of the claim
- Partners from initial investigation through final recovery to ensure appropriate claim resolution and pursuit of alternative recovery sources (e.g. Subrogation, SIU, etc.)
- Negotiates the claim with the customer and/or repair facilities leveraging appropriate resources and achieve agreement on value including required payments
- For applicable Total Loss claims, determines settlement amounts, including applicable coverages and deductibles
- Negotiates and conveys claim settlements within authority and initiate payment to the customer, including total loss, rental reimbursement, etc
- Provides all lines of business and departments, i.e. property, Boat and Yacht, Inland Marine, Public Sector, etc. with inspection assistance as needed, including Catastrophe response
- Effectively manages work assignments and referrals
- Reviews and analyzes coverage and apply policy conditions, provisions, exclusions, and endorsements pertinent to a variety of 1st party auto damage claims
- When appropriate, conducts damage management including properly managing the repair process
- Establishes timely and maintains appropriate claim and expense reserves
- Develops, documents and continually updates a plan of action, including maintaining an effective diary to manage the vehicle repair process to assist with bringing the repairs to a timely resolution
- Communicates claim damage assessment following negotiation of value with repair facilities
- Obtains authorization to initiate payment to the customer/repair facility
- In order to perform the essential functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with state and Travelers requirements
- Generally, license(s) must be obtained within three months of starting the job and obtain ongoing continuing education credits as mandated
- This position will require participation in our Catastrophe Response Program which could include deployment away for a minimum of 16 days which includes 2 travel days to assist our customers in other states
- Perform other duties as assigned
Skills
- High School Degree or GED with a minimum of one year auto appraisal experience
- Valid Driver's License
- Associate's Degree, Bachelor's Degree or Technical School Degree
- State appraiser and claim handling licenses (where applicable)
- Two years of auto appraisal experience preferred; prior experience with insurance carrier
- Strong technical background including extensive knowledge of auto repair and repair techniques, including thorough understanding of auto terminology and construction
- Thorough knowledge of claims appraisal systems and overall claim operations, Windows proficiency, including Excel and Word
- Participates in Auto Catastrophe response, including extended deployment and unscheduled travel with minimal notice
- Strong mathematical and negotiation skills
- Demonstrated ownership attitude and customer centric response to all assigned tasks
- Strong teamwork skills
- Ability to remain current on jurisdictional laws and regulations, and communicating compliance requirements to other claim staff as appropriate
- Commitment to continuous education
Benefits
- Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
- Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum.
- Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
- Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs.
- Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved.
Company Overview
Company H1B Sponsorship
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