Job Description
Note: The job is a remote job and is open to candidates in USA. INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. They are seeking a Post-Purchase Tech Product Manager to lead the strategy and optimization of the post-purchase ecosystem, ensuring a seamless customer experience across various platforms. Responsibilities • Leading the end-to-end product lifecycle: defining the strategy, building roadmaps, prioritizing requirements, coordinating delivery, and managing post-launch improvements. • Designing and refining post-purchase workflows, including order management, event notifications, refunds/exchanges, ticket delivery, and fan self-service features. • Developing clear and comprehensive business cases, competitive analysis, process documentation, and configuration guidelines. • Owning delivery of features from concept to launch, partnering with Product, Design, Engineering, Operations, Support, Marketing, and Finance. • Creating rollout plans and working cross-functionally to introduce new tools, services, and optimizations across global markets. • Analyzing product performance using qualitative and quantitative data, identifying opportunities to improve customer satisfaction, reducing operational overhead, and increasing adoption. • Collaborating with customer service and operations teams to ensure tools meet real-world needs and support scalable workflows. Skills • 3-5+ years of product management experience in a technology-focused or consumer-facing business. • Experience working with mobile-responsive websites or B2C platforms with high transaction volume. • Proven ability to translate business and operational needs into clear product requirements, documentation, and workflows. • Experience in agile product management methodologies, including PI planning. • Strong communication and stakeholder management skills, especially when working with global and remote teams. • Experience collaborating with customer service, operations, marketing, legal, and account management throughout the product lifecycle. • Ability to quickly learn and understand complex systems, technical architecture, and how data flows across platforms. • Strong organizational skills with the ability to manage multiple priorities and deliver on time. • Bachelor's degree required. • Energetic and able to break down complex problems into clear, manageable components. • Proactive, collaborative, and solutions-oriented—someone who thrives in cross-functional environments. • Excellent communication skills, both written and verbal, with an ability to influence and build relationships. • Highly analytical with strong attention to detail. • Comfortable navigating ambiguity and proposing structured solutions. • Curious, technically confident, and eager to understand how systems work end-to-end. • Results-driven with a focus on delivering quality, scalable solutions. • Adaptable, able to shift priorities quickly, and comfortable working in fast-paced environments. • A true team player with a 'can-do' attitude and ownership mindset. • Advanced degree in business, computer science, or design preferred but not required. Company Overview • INSPYR Solutions is a information technology staffing service providers. It was founded in undefined, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 501-1000 employees. Its website is Apply tot his job