[Remote] Product Operations Associate

Note: The job is a remote job and is open to candidates in USA. Clipboard is a fast-growing Series C marketplace aiming to lift people up the socioeconomic ladder through its app-based marketplace. The Product Operations Associate will focus on supporting product releases, finding bugs, and providing operational support to enhance customer experience.

Responsibilities

• Making sure customers and the support team are prepared for new product releases
• Drafting announcements, writing help articles, creating and refining scalable SOPs, and owning rollout coordination
• Supporting the product team by finding bugs and pitching improvements
• Auditing support tickets, calling customers, testing the app, creating small PRs for engineering review, and delivering findings to Product Managers through clear and concise writing
• Flexing in wherever the business needs, such as testing a new notification strategy, creating product training for sales teams, or setting up an AI agent to reduce manual workloads

Skills

• Curiosity. You will work with almost every part of our organization, and you will encounter processes that are not optimal, instructions that are out of date, and bugs in our products. It's part of your job to be curious enough to notice these things when you encounter them, dig deeper into why they exist, and think of something better
• Ownership. This goes hand-in-hand with curiosity. Once you've found a solution for a problem, your instinct is to fix it yourself. You'll call the customer directly, create a PR, rewrite the article, whatever is needed. And if you can't prioritize it over your other work, you'll put it in your backlog and message others that may be able to implement it faster
• Clear, concise, and persuasive writing. Being a mostly remote company, we rely heavily on communicating your ideas through writing. You should be able to write a memo that product managers or operations leadership can read, understand, and implement immediately without much ambiguity
• Basic technical/coding capabilities. You don't have to be an expert, but you should be able to understand how to read and debug a SQL query or Python script. You should also be able to differentiate between easy and hard engineering tasks so you can make product suggestions that are grounded in reality

Company Overview

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