[Remote] Product Operations Coordinator

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. CentralReach is a leading provider of autism and IDD care software for Applied Behavior Analysis (ABA), multidisciplinary therapy, and special education. The Product Operations Coordinator will play a crucial role in executing planning and operational tasks, managing product launches, and ensuring effective delivery of products and services to the market.

Responsibilities

Coordinate and execute activities that support product delivery action plans for assigned programs and initiatives
Partner with product delivery team and internal subject matter experts to translate high-level product vision into detailed, executable product delivery action plans, workflows and other artifacts
Leverage and manage team tools like Salesforce, Jira, Confluence, and SharePoint to drive clarity, collaboration, reporting and documentation cross functionally
Coordinate and facilitate meetings and working sessions with SMEs and stakeholders to determine how best to implement product solutions and operational improvements
Support user acceptance testing, beta development, defect triage, and support continuous improvement initiatives
Support reporting and cross-team communications to ensure product delivery progress and operational insights are clearly communicated
Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration

Skills

1-3 years of experience in hybrid roles spanning Product Support, Business Analyst, Program/Project Coordination, Customer Service or Product capacities
Understanding of product lifecycle management (PLM), including how teams coordinate activities across product planning, development, launch, and ongoing iteration
Exceptional communication, facilitation, and interpersonal skills
Highly detailed with strong analytical skills and a love for organizing data and information to tell a compelling story
Comfortable interfacing with cross-functional teams, customers and executive stakeholders with the ability to dive deep with technical and operational teams
Familiarity with product lifecycle management (PLM) and how teams coordinate activities from product planning through launch
Hands-on experience with Jira, Confluence, Salesforce, SharePoint or similar tools
Hands-on experience leverage AI tooling to enhance operational efficiency
Familiarity with enterprise healthcare software environments, including basic understanding of providers, payors, patient visits, and HIPAA considerations

Benefits

Comprehensive health benefits
Generous PTO
401(k) matching
Paid parental leave
Hybrid work schedules
Career development support
Wellness programs
Opportunities to give back through CR Cares™

Company Overview

CentralReach provides the leading Autism and IDD Care software and services platform to help children and adults diagnosed with autism and related intellectual and developmental disabilities - and those who serve them - unlock potential, achieve better outcomes, and live more independent lives. It was founded in 2012, and is headquartered in Fort Lauderdale, Florida, USA, with a workforce of 201-500 employees. Its website is http://www.centralreach.com.

Company H1B Sponsorship

CentralReach has a track record of offering H1B sponsorships, with 2 in 2021. Please note that this does not guarantee sponsorship for this specific role.

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