[Remote] Quality Analyst - Subrogation (TPL)

Note: The job is a remote job and is open to candidates in USA. EXL is a leading data analytics and digital operations company seeking a Subrogation Quality Auditor. In this remote role, you will audit Third Party Liability cases to ensure compliance with internal standards and regulatory requirements, while providing feedback for continuous improvement.

Responsibilities

• Perform quality audits on subrogation cases to ensure compliance with internal SOPs, client guidelines, and regulatory requirements
• Review case files, documentation, liability determination, and system updates to evaluate accuracy and completeness
• Document audit results, quality scores, and findings in internal quality tracking and reporting systems
• Maintain audit documentation and supporting evidence in accordance with quality and compliance standards
• Provide structured feedback and coaching insights to Operations and Trainings teams based on audit outcomes
• Identify recurring quality issues, process gaps, and improvement opportunities through audit observations
• Participate in calibration sessions and quality assurance activities to maintain scoring consistency and alignment across auditors
• Ensure audit practices remain aligned with internal policies, procedures and regulatory requirements related to process
• Analyze audit trends and outcomes to perform root cause analysis an identify operational risks
• Support continuous improvement initiatives, quality enhancement efforts, and process optimization activities

Skills

• Bachelor's degree in: Business, Insurance, Finance, or a related field preferred
• 1-2 years of experience in insurance claims, subrogation operations, or quality assurance
• Prior experience in auditing insurance cases
• Medical terminology - preferred
• Works independently in a remote environment and delivers exceptional results
• Demonstrates excellent written and verbal communication skills, strong analytical skills, and attention to detail
• Detail orientated with a high degree of accuracy
• Strong problem solving, decision-making, and analytical skills
• Possesses excellent time management and work prioritization skills
• Proficient in Excel, Word, and with general computer literacy
• Must be self-motivated to complete work in a timely manner to meet deadlines
• Possess ability to maintain and promote good working relationships with co-workers, management, and clients

Company Overview

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