Job Description
Note: The job is a remote job and is open to candidates in USA. Publishers Clearing House (PCH) operates a commerce and membership platform where long-term customer relationships are central to growth. They are hiring a Retention Marketing Manager to lead lifecycle strategy across email, SMS, push, and membership communications, focusing on increasing repeat purchase behavior and long-term engagement. Responsibilities • Build and manage customer journeys: • Onboarding • Abandoned cart • Post-purchase • Winback • Subscription upgrade/downgrade flows • Develop structured segmentation strategies • Design and optimize subscription tier communication • Support upsell initiatives • Reduce churn through proactive engagement programs • Oversee promotional calendar • Partner with Creative for campaign assets • Ensure consistent messaging aligned with brand standards • Track repeat purchase rate, churn, LTV • Conduct cohort analysis • Continuously optimize flows based on performance data Skills • 4–7+ years in ecommerce lifecycle marketing • Experience with CRM platforms (Braze, MoEngage, Klaviyo or similar) • Strong understanding of subscription models • Analytical mindset with commercial focus • Understanding of Shopify Benefits • Medical, dental, and vision insurance, plus a range of additional voluntary benefits • 401(k) with company match • Flexible PTO and 15 paid holidays to rest and reset • Remote-first culture with home office stipend • Professional development budget • 12 weeks of paid family leave to celebrate life’s biggest moments Company Overview • Publishers Clearing House (PCH), headquartered in Port Washington, NY, is a leading multi-channel direct marketer of value-based consumer It was founded in 1953, and is headquartered in Washington, District of Columbia, USA, with a workforce of 11-50 employees. Its website is Apply tot his job
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