Job Description
Note: The job is a remote job and is open to candidates in USA. TurnPoint is a leading Managed Service Provider (MSP) pioneering innovative technical solutions that transform business operations. They are seeking a Senior Azure Cloud Engineer to drive the successful delivery of advanced technical projects, ensuring smooth project progression and providing top-tier support for diverse clients. Responsibilities ⢠Customer Service & Communication ⢠External: - Act as primary liaison between clients and internal technical team ⢠Internal: Utilize effective communication skills to properly inform and apprise the team of issues ⢠Language: Walk clients through the problem-solving process in plain language terms, on their tech level ⢠Ticketing: Ensure proper recording, documentation and closure of all client inquiries using online tools ⢠Client Support ⢠Daily: Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO ⢠Remote: Perform daily technical client work remotely ⢠Efficiency and Timeliness ⢠Efficient Project Management: Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects ⢠SLAs: Close support issues within Service Level Agreements â keeping us on time and budget ⢠Tech Tools & Skills ⢠Self-Directed Work: Self-assign tech work ⢠Quality: Troubleshoot and deliver accurate tech work ⢠Tools: Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required ⢠Physical: Ability to move equipment and lift 50 lbs. as required ⢠Self-Directed Work: Self-drive continued learning activities including technical certifications as required ⢠Technical Documentation ⢠Internal: Record and document tech processes into TurnPoint Tech Manual ⢠External: Record and document client environments to maintain current client technical documentation ⢠Self-Directed Documentation: Identify missing documentation, initiate, and complete supplemental documentation where needed ⢠Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times) ⢠Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.) ⢠Organize daily activities based on the current projects and goals of the organization ⢠Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met ⢠Work with senior management to revise plans for the team (including resource allocation) ⢠Ensure that team members have access to the necessary resources (hard and soft resources) ⢠Work with direct managers to ensure expectations and due dates are being met ⢠Improve time efficiency and velocity of task completion across the team ⢠Exemplify and champion superior client communication and service ⢠Emphasize quality, continuous improvement, and high performance ⢠Enact and champion company policies ⢠Balance support ticket threads, task execution, and project work for timely completion ⢠Function as a customer success escalation resource (particularly in the 8AM â 11AM ET window) ⢠Adhere to workflow best practices: attention to detail, thoroughness and follow-through ⢠Mentor and train the tech team, including project management, customer success, best practices, etc ⢠Obtain and maintain technical certifications as required ⢠Other duties as assigned Skills ⢠Act as primary liaison between clients and internal technical team ⢠Utilize effective communication skills to properly inform and apprise the team of issues ⢠Walk clients through the problem-solving process in plain language terms, on their tech level ⢠Ensure proper recording, documentation and closure of all client inquiries using online tools ⢠Conduct review of client monitoring and backups pertaining to tech projects, escalating issues as needed to CTO ⢠Perform daily technical client work remotely ⢠Work efficiently through your projects and tasks to ensure that deliverables are met in a timely manner, while also allowing for the unexpected without letting it derail other projects ⢠Close support issues within Service Level Agreements â keeping us on time and budget ⢠Self-assign tech work ⢠Troubleshoot and deliver accurate tech work ⢠Effectively utilize online tools: Zendesk, Asana, OneNote and other tools as required ⢠Ability to move equipment and lift 50 lbs. as required ⢠Self-drive continued learning activities including technical certifications as required ⢠Record and document tech processes into TurnPoint Tech Manual ⢠Record and document client environments to maintain current client technical documentation ⢠Identify missing documentation, initiate, and complete supplemental documentation where needed ⢠Be an active participant in our standing engineering meeting (3x a week, with varying frequency during busy times) ⢠Assist with new client onboarding (from the potential new client assessment, TurnPoint Security Package, network and computer replacement projects, licensing migration, on-premises to cloud migrations, etc.) ⢠Organize daily activities based on the current projects and goals of the organization ⢠Monitor projects and oversee all projects (even ones you are not directly responsible for) to ensure deliverables and goals are met ⢠Work with senior management to revise plans for the team (including resource allocation) ⢠Ensure that team members have access to the necessary resources (hard and soft resources) ⢠Work with direct managers to ensure expectations and due dates are being met ⢠Improve time efficiency and velocity of task completion across the team ⢠Exemplify and champion superior client communication and service ⢠Emphasize quality, continuous improvement, and high performance ⢠Enact and champion company policies ⢠Balance support ticket threads, task execution, and project work for timely completion ⢠Function as a customer success escalation resource (particularly in the 8AM â 11AM ET window) ⢠Adhere to workflow best practices: attention to detail, thoroughness and follow-through ⢠Mentor and train the tech team, including project management, customer success, best practices, etc ⢠Obtain and maintain technical certifications as required ⢠Other duties as assigned ⢠Ability to move equipment and lift 50 lbs. as required ⢠Windows 11+ ⢠Windows Server 2022+ ⢠Apple Operating Systems ⢠Microsoft 365 ⢠Microsoft Azure ⢠Microsoft Intune & Autopilot ⢠Microsoft Defender & Sentinel ⢠Microsoft Azure Virtual Desktop ⢠Microsoft Lighthouse & GDAP ⢠Microsoft Fabric Company Overview ⢠Our company is a boutique IT consulting firm providing high-level IT consulting, outsourced IT management, and help desk services to small- and medium-sized businesses in the greater Seattle area. It was founded in 2000, and is headquartered in Seattle, Washington, USA, with a workforce of 11-50 employees. Its website is Company H1B Sponsorship ⢠TurnPoint has a track record of offering H1B sponsorships, with 2 in 2023, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job