[Remote] Solution Architect (Post-Sales)

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Note: The job is a remote job and is open to candidates in USA. Torii is a recognized Gartner Market Leader in SaaS Management, on a mission to revolutionize the SaaS management industry. They are seeking a Junior to Mid-Level Solution Architect to work post-sales with existing customers, helping them design, deploy, and scale identity governance and SaaS management solutions.

Serve as the primary technical advisor for existing customers post-implementation
Guide customers on best practices for access governance, SaaS discovery, lifecycle automation, and compliance
Own the technical validation process, addressing customer questions, objections, and integration concerns
Lead technical discussions with IT, Security, Identity, and Engineering stakeholders
Support advanced configurations, integrations, and custom workflows Assist with new use cases, feature rollouts, and platform expansions within existing accounts
Partner with Customer Success to reduce time-to-value and increase adoption
Troubleshoot complex technical challenges beyond standard support
Work closely with Product, Engineering, and Sales to ensure a seamless customer experience

2-5 years of experience in Solutions Architect, Technical Consultant, or Implementation Engineer role (preferably in SaaS)
Experience working post-sales with enterprise or mid-market customers
Strong understanding of SaaS applications, IT infrastructure, API integrations, and IT ecosystems
Strong understanding of Identity & Access Management (IAM)
Strong understanding of Identity Governance & Administration (IGA)
Strong understanding of SaaS applications and cloud environments
Experience in a startup or high-growth environment
Hands-on experience with identity management platforms (Okta, Azure AD, JumpCloud, OneLogin, SailPoint, etc.)
Familiarity with MDM / UEM platforms (JAMF, Intune, Workspace ONE, Kandji, etc.)
Exposure to automation & integration platforms (Tray.io, Workato, Boomi, Automation Anywhere, etc.)
Understanding of ITSM platforms (ServiceNow, Jira Service Management, etc.)
Experience with HRIS integrations (BambooHR, Workday)
Working knowledge of RESTful APIs, JSON, OAuth, and API-based integrations
Experience with SaaS integrations, including Salesforce, Zoom, Slack and Atlassian
Experience with JavaScript, Node.js, Ruby, Python, and/or Perl
Ability to debug technical issues and proactively improve system processes
Basic SQL knowledge is a plus
Excellent communication & presentation skills, capable of translating complex technical concepts into clear business benefits
Strong interpersonal skills, with the ability to collaborate across technical and non-technical teams
Self-motivated with a growth mindset, eager to learn and improve continuously
Ability to work independently with minimal supervision, but confident enough to ask questions or for support when needed
Able to analyze existing processes, recommend improvements, and take action on changes that you can impact
Ability to interact effectively and deliver technical concepts to technical and non-technical personnel alike

100% fully paid health, vision, and dental coverage for you, and 80% coverage for your family.
Employee share options to give you a stake in our success.
Generous vacation policy to encourage a healthy work-life balance.
Unlimited Sick, Medical, Mental Health, and Safe Leave.
401k with a 5% Safe Harbor Match to support your financial future.
Life Insurance and Disability Insurance for added peace of mind.
Receive a MacBook, mouse, keyboard, monitor, and a $300 WFH stipend.

Torii is the most advanced SaaS management platform on the market. Discover, optimize, and control your organization’s SaaS usage and cost. It was founded in 2017, and is headquartered in Ra'anana, HaMerkaz, ISR, with a workforce of 51-200 employees. Its website is https://toriihq.com.

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