Job Description
Note: The job is a remote job and is open to candidates in USA. Nerdio is a company that enhances Azure Virtual Desktop and related technologies to simplify management and reduce costs. They are seeking a bilingual Support Engineer fluent in English and Japanese to join their global technical team, providing support and deploying AVD environments for customers in the U.S. and Japan. Responsibilities β’ Aid in deploying AVD environments using Nerdio Manager, following established processes and best practices. β’ Collaborate with clients and partners to gather requirements, assess infrastructure needs, and execute AVD deployments. β’ Provide technical support and troubleshooting assistance to customers throughout their AVD deployments and beyond. β’ Respond to inquiries, resolve issues, and ensure customer satisfaction by delivering timely and effective solutions. β’ Demonstrate proficiency in Intune, FSLogix, and Active Directory (AAD, Azure AD DS, AD DS) to address customer needs. β’ Utilize excellent troubleshooting skills to identify and resolve technical issues, ensuring the smooth operation of AVD environments. β’ Collaborate with cross-functional teams, including internal and external partners, to ensure successful AVD deployments and support. β’ Conduct technical product demos and provide guidance to customers on the usage and capabilities of AVD. Skills β’ Fluency in both English and Japanese (verbal and written communication required) β’ 3+ years of experience in technical support or a related field β’ Experience with virtualization technologies, preferably Azure Virtual Desktop is essential β’ Familiarity with cloud computing platforms, such as Microsoft Azure, Amazon Web Services (AWS), or Google Cloud Platform (GCP) β’ Knowledge of networking concepts, including TCP/IP, DNS, and firewalls β’ Experience with operating systems, such as Windows Server and Linux distributions β’ Proficiency in scripting languages, such as PowerShell or Python, to automate tasks and perform system configurations β’ Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve technical issues β’ Excellent customer service skills, with the ability to effectively communicate technical information to non-technical users β’ Strong documentation skills to record and track support cases, solutions, and best practices β’ Previous experience in providing support for cloud-based services or SaaS (Software as a Service) products β’ Knowledge of Active Directory, Group Policy, and identity management concepts β’ Experience with ticketing systems, such as JIRA or ServiceNow β’ Understanding of ITIL (Information Technology Infrastructure Library) framework and best practices β’ Certification in relevant technologies, such as Microsoft Azure certifications (e.g., Azure Administrator, Azure Solutions Architect) or ITIL certifications Benefits β’ Competitive Base + Bonus Plan β’ Stock Options β’ Health and Welfare Plans* β’ Life and Disability Plans* β’ Retirement Plan* β’ Unlimited Flexible Paid Time Off......including your birthday off! β’ Collaborative Team Culture Company Overview β’ Nerdio offers cloud solutions to streamline IT management, focusing on Microsoft Azure and virtual desktop optimization. It was founded in 2016, and is headquartered in Chicago, Illinois, USA, with a workforce of 201-500 employees. Its website is Company H1B Sponsorship β’ Nerdio has a track record of offering H1B sponsorships, with 1 in 2025. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job