Job Description
Role Snapshot:
- Compensation: a competitive salary
- Location: Remote
- Start Date: Immediate openings available
- Position: Manager Advanced Services Activations
- Company: Workwarp
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Job Description
Essential Duties and Responsibilities include the following: (Other duties may be assigned.)
รย Adhere to processes and meet or exceed key performance indicators for installations
รย Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented
รย Identify ILEC, vendor, or internal issues and work to achieve resolution
รย Identify new requirements, impairments, or design flaws to Network Architecture/Engineering
รย Monitor departmentรยs ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs
รย Must be able to perform all duties of a Service Activations Engineer as follows:
รย Test and acceptance of customer circuits
รย Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services
รย Perform moves, adds, changes, and disconnects for the existing customer base
รย Provision network elements for installations and MACDs
รย Escalate troubles to vendors/service providers when appropriate
รย Oversee development and delivery of training
รย Maintain a single knowledge base
รย Oversee development of processes and systems enhancements for new product rollouts
รย Provide upskill training to Support org
รย Increase install capacity through efficiency and tool improvements Apply Job!
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