Job Description
Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity The Risk Program Consultant leads all aspects of the relationship with assigned financial institutions related to Fraud and Risk operations, service and experience. Incumbent will work with multiple levels of leadership within the financial institution and within Velera. They will serve as trusted partner and consulted advisor, with the objective to understand the financial institution’s risk and anti-fraud needs, drive the financial institutions risk initiatives, support all financial institution initiatives with a risk management lens, understand and consult on all risk management aspects of the financial institution’s portfolio, partner with Risk Management teams to proactively identify effective mitigation strategies and opportunities, work with the financial institution on industry trends. Incumbent will also serve as escalation point for critical service-related issues, attend on-site meetings at financial institution locations as needed, perform education, training and operational performance evaluations for financial institution’s executive teams, understand and recommend industry fraud and risk mitigation best practices and ensure quality service and a positive relationship between Velera and all financial institutions enrolled in the Enhanced Fraud Services solution. Day in the Life • Strengthen top financial institution relationships by identifying and managing financial institution • fraud/risk program needs, providing expert servicing oversight and accountability for financial institution critical initiatives and ensuring fraud and risk day to day servicing requests and needs are met. • Provide portfolio consulting on fraud and risk mitigation strategies, identify ongoing process improvements and operational gaps with recommendations for improvement. • Maintain extensive knowledge of all fraud and risk applications and systems both internal to Velera and external (within financial institutions and industry). • Effectively develop and leverage partnerships with all Velera business units to ensure client initiatives, projects and business as usual issues and requests are resolved expeditiously to the client’s satisfaction and with risk management consulting. • Conduct root cause analyses and recommend steps to remediate risks based upon findings from research. Communicate those findings and recommendations at all levels with financial institution operational staff and executives as well as internal support teams. Ensure resolution and execution related to those plans/findings. • Conduct investigations of complex cross-channel fraud events or suspicious activity via detailed analysis of daily business records and ad-hoc risk assessments. Recommend and execute preventive actions resulting from those investigations. • Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication and action between all parties to ensure timely resolution and execution from Risk Management services teams. • Coordinate and monitor open risk management service tickets, inquiries and projects to ensure response timeliness, accuracy, and quality. Internally raise partner concerns to appropriate service team employees, and upper management, verbally and/or via Velera’s internal ticketing process. Ensure that all questions/inquires/issues from the financial institutions are recorded and tracked through resolution following defined process with the appropriate resolution comments. • Set and manage client expectations with regard to complex fraud mitigation system functionality, fraud related compliance and fraud mitigation rule and reporting implementation timeframes. Provide accurate cautions and clarifications related to client-specific conditions which could influence objective. • Develop and implement professional presentations as the need arises for various fraud meetings and • financial institution training functions. Ability to communicate effectively via WebEx and conference calls, additionally delivering high quality PowerPoint presentations via webinars and face-to-face meetings with financial institutions and upper management. • Identify ongoing process improvements, operational gaps and potential remediation steps related to both existing and new financial institution experiences and processes. • Participate in special project teams supporting general business initiatives outside of the primary fraud detection an
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