SaaS Implementation Manager

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

Join our growing team at Vetcove, and help us transform how veterinarians buy the supplies they need to keep America's pets healthy.
As a Platform Implementation Manager at Vetcove, you’ll be responsible for overseeing the end-to-end onboarding of veterinary clinics onto our platform.
You'll be the primary point of contact for clinics during implementation, while collaborating cross-functionally with product, engineering, strategy, and support teams.
Own the entire implementation lifecycle—from project planning to go-live.
Act as the key liaison between veterinary clinics and internal teams, delivering a seamless onboarding experience.
Define project goals, success metrics, and deliverables aligned with client needs and business priorities.
Assist and guide clinics through a migration of their existing workflows to a new platform.
Build and manage project plans and timelines; identify and resolve blockers proactively.
Deliver training, troubleshoot issues, and support clients through system configuration, data imports, and integrations.
Regularly communicate updates to internal stakeholders and client leadership to ensure transparency and alignment.
Collaborate with Product and Engineering to launch new features or integrations within the implementation workflow.

Bachelor’s degree or equivalent practical experience
4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment
Strong organizational skills and the ability to manage multiple concurrent projects
Exceptional written and verbal communication skills with technical and non-technical audiences
Proficiency in project management tools and experience building timelines and status reports
Experience working with clinics, healthcare providers, or other medical environments is a plus but not required
Willingness to travel to client sites as needed (up to 10–15%)