Job Description
Join Signet Jewelers, the world's largest retailer of diamond jewelry, as a Seasonal Customer Connection Representative II. In this remote, full-time or part-time role, you will provide exceptional customer service, resolving sales and service inquiries via phone, store chat, and live person chat.
As a people-first company, we empower our team members to deliver world-class service, fostering a culture of diversity, inclusion, and equity. Our iconic brands, including Kay Jewelers, Zales, and Jared, rely on our Customer Connection Team to drive customer satisfaction and loyalty.
Responsibilities:
- Provide customer-first resolutions, navigating multiple systems and tools to resolve sales and service inquiries
- Assist internal and external customers, serving as the initial point of contact for the Customer Connection Center
- Gather data, research issues, and formulate solutions to support our continued growth and customer delight
- Work independently, using analytical and decision-making skills to meet or exceed established service level expectations
- Embrace change, personal development, and cross-training opportunities to drive success
Requirements:
- Highly confident, proactive problem solver with strong internet navigation skills
- Excellent written and verbal communication skills, with proficiency in Microsoft Teams and Suite
- Empathetic and customer-focused, with ability to empathize and acknowledge mistakes
- Independent worker, comfortable in a fast-paced environment with moderate to advanced technical proficiency
- Able to work evenings and weekends, with reliable high-speed internet and equipment setup
What We Offer:
- Competitive starting hourly pay rate of $15.00 minimum
- Premium pay for bilingual English-Spanish speaking employees
- Up to 5 weeks of mandatory paid full-time training
- Outstanding employee discount program for jewelry purchases
- Select overtime opportunities and financial rewards for referrals
- Career path opportunities and a diverse, welcoming culture
How to Apply:
Apply today via Workday, including your resume. Selected applicants will participate in a virtual interview via Teams or Zoom.
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