Job Description
Nordstrom is committed to being an ecommerce fashion leader. We have long recognized the importance of having strong capabilities in both Physical and Digital retailing and we continue to innovate on how we can help our customers LOOK THEIR BEST and FEEL GOOD. This key role of Senior Manager, Drop Ship Operations position is a key leader in our Supply Chain Organization, that will be responsible for leading, developing and supporting our remote team that support our Drop Ship Supplier partners directly while collaborating with our Merchandizing, Inventory, Buying and Supply Chain teams. You will partner with and represent Nordstrom stakeholders in cross-functional efforts to support the Drop Ship channel strategy. The role is complex and will give you the opportunity to influence and drive the standardization and support to best service our ecommerce customer orders via this growing channel. A day in the life... ⢠Develop and execute strategic roadmap to improve supplier performance, customer experience, cost optimization, supplier fulfillment network optimization and stakeholder management ⢠Establish the vision for Drop Ship Operations organization to ensure team and internal partner alignment ⢠Manage a team responsible for day-to-day operational and technical order issues impacting delivery speed to customer and customer experience on ecommerce orders ⢠Support team by working with external software partners, Product, Technology and Analytics to provide the right tools for supplier specialists to identify vendor performance trends through reporting to increase speed to deliver and improve customer delivery experience ⢠Identify KPIs needed for execution of a data driven team strategy and work with Analytics team to plan, design and execute on reporting ⢠Review performance standards from Drop Ship Suppliers across key metrics that impact customer experience to identify opportunities to improve ⢠Partner with team and Business Process Specialist to create, document and deliver scalable business processes the team can repeat across all suppliers for consistency and greater efficiency ⢠Deploy a scalable and repeatable events playbook for successful execution of scaled events across this key channel ⢠Partner across functions, building relationships that allow you to influence the strategy, plans and work to improve customer value through service, experience, availability, quality, and cost ⢠Lead, coach, develop, and mentor team to deliver on key metrics and measurable improvements ⢠Create a winning culture with growth mindset You own this if you have⌠⢠Bachelorâs Degree in supply chain management or equivalent ⢠8+ yearsâ experience in Engineering/Operations/Distribution/Fulfillment, Program Management, and/or Logistics ⢠Proven ability to problem-solve, drive change, and lead through influence and collaboration ⢠Ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment ⢠A willingness to partner across all dimensions of Nordstrom to influence, drive, and deliver change ⢠Strong business acumen. Experience working with P&L data to drive bottom-line contributions ⢠Strong verbal and written communications skills ⢠Ability to travel 15% of the time; potential to increase based on business needs ⢠Curiosity around new ways of working that will unlock potential for a team ⢠Basic use of Tableau or other BI analytics software ⢠Proven problem-solving and decision-making skills ⢠Proven ability to drive and own complex business processed without the need for consistent direction Weâve got you covered⌠Our employees are our most important asset and thatâs reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: ⢠Medical/Vision, Dental, Retirement and Paid Time Away ⢠Life Insurance and Disability ⢠Merchandise Discount and EAP Resources A few more important points... The job posting highlights the most critical responsibilities and requirements of the job. Itâs not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQâs for relevant information and guidelines. Š 2022 Nordstrom, Inc Current Nordstrom employees: To apply, log into Workday, click the Careers button and then click Find Jobs. Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience. $141,500.00 - $233,500.00 Annual This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: Apply tot his job