Software Support Specialist

🌍 Remote, USA 🚀 Full-time 🕐 Posted Recently

Job Description

CompuGroup Medical SE & Co. KGaA is dedicated to building innovative solutions for digital healthcare. They are seeking a Software Support Specialist to provide customer assistance, troubleshoot software issues, and create knowledge base articles to enhance user experience.

Responsibilities

Responds to all customer requests for assistance in a timely manner that meets or exceeds the expected service level agreement for Customer Support
Responds to all customer and leadership requests in a professional, courteous, and respectful manner
Consults directly with customers via phone, chat, and email and documents customer interactions thoroughly, clearly, and concisely
Creates knowledge base articles for posting onto the customer support site which alert the customer to best practices and provides instructions on software functionality
Analyzes, troubleshoots, runs scripts, provides recommendations, and solves customer requests related to or affecting our software products
Learns core task set for all features of assigned CGM software products and passes applicable exams
Clearly documents customer tickets in the CRM system and follows the processes established for CRM use

Skills

Must be available between the hours of 8AM – 8PM EST Monday through Friday
Minimum of 1 year customer service experience
Knowledge of Electronic Healthcare Records (EHR) systems, medical terminology/medical office workflow, medical billing or insurance and experience providing technical hands-on support
Ability to manage multiple tasks and thrive in a high call volume, fast paced environment
Ability to troubleshoot and use the tools available in the Windows operating systems to diagnose problems
Ability to independently perform research using resources such as the internet and procedure manuals

Benefits

Medical
Dental and Vision
401k with employer matching
Personal Time Off to promote work life balance
Modern workplaces
Flexible working hours
Hybrid work options

Company Overview

CompuGroup Medical is one of the leading e-health companies in the world. It was founded in 1979, and is headquartered in Koblenz, Rheinland-Pfalz, DEU, with a workforce of 5001-10000 employees. Its website is http://www.cgm.com/.

Company H1B Sponsorship

CompuGroup Medical SE & Co. KGaA has a track record of offering H1B sponsorships, with 2 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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