Job Description
About the position As an Account Manager, you will be the strategic owner of client accounts, ensuring long-term success and revenue growth. You will serve as a consultative advisor, building relationships, identifying new opportunities, and expanding the account through cross-selling and upselling. You are expected to identify opportunities within existing accounts, ensuring DTN's solutions continue to meet evolving customer needs. Responsibilities • Account Ownership & Relationship Management Serve as the primary point of contact for assigned client accounts • Build strong, trusted relationships with key stakeholders, acting as a strategic consultant • Maintain a deep understanding of client needs, challenges, and business objectives • Provide proactive recommendations, introducing new solutions that add value and drive engagement • Have a deep understanding of the energy and refined fuels sector • Ensure customer satisfaction and retention by delivering top-notch service and innovative solutions • Sales Growth, Cross-Selling & Upselling Identify need to bring in additional DTN expertise and solution engineer resources to for ongoing account expansion. • Identify cross-selling and upselling opportunities to expand account value • Conduct regular business reviews with clients to uncover unmet needs • Strategically introduce new products, services, and solutions that align with client goals • Collaborate closely with sales, marketing, and product teams to optimise client offerings • Negotiate contract renewals above a set threshold, ensuring continued success and profitability • Hunt for Additional Opportunities Continuously analyze accounts for new business opportunities, leveraging industry insights and customer feedback • Identify potential referrals, partnerships, and expansions within existing accounts • Work alongside Account Executives to develop strategic growth plans for key clients • Stay ahead of industry trends to recommend solutions that differentiate DTN Requirements • 5 years of experience in software and/or SaaS sales • 5+ years of experience in account management, consultative sales, or B2B client relations • Strong understanding of specified sector/industry • Exceptional communication, negotiation, and relationship-building skills • Proven ability to drive revenue growth through cross-selling and upselling • Self-motivated, with a strategic mindset and proactive approach to account management • Proficiency in SFDC software for tracking leads and managing pipelines • A consultative and professional approach to engaging with customers • Ability to adapt quickly to changing circumstances Benefits • Competitive Salary • Unlimited PTO • Collaborative and dynamic work environment. • Flexible working hours • Competitive Medical, Dental and Vision Insurance Plans • 6% 401K matching • Unlimited access to 13k+ courses via learning platform to support employee career advancement • Employee Assistance Program (EAP) Apply tot his job